SHANNON CONNORS

Employed from April 2012 to November 2018.

• OASM, MASM in WA & NH.
• Pro Desk Supervisor NH & ASDS in WA
• Led inventory with results of 2024 -68 bps under goal, 1.04%. 2025 results -38 bps under goal, 1.37%.
• Managed $2 million sales accounts, ensuring accurate ordering and execution of contractor orders daily.
• Mentored and coached departmental employees, fostering talent development and enhancing team capabilities.
• Promoted 10 department supervisors and 4 assistant managers to enhance leadership.
• Resolved customer conflicts related to installations and special orders.
• Trained staff on service techniques, improving customer satisfaction through effective service delivery.
• Contributed to organized store appearance by maintaining clean, well-stocked showrooms across specialty departments.
• Supported workroom installations and resolved claims with corporate offices, strengthening customer relationships and ensuring smooth operations.

• Coordinated the resolution process between customers, management team, field staff, vendors, suppliers.
• Resolved customer complaints through effective communication and problem-solving techniques.
• Monitored incoming customer service emails and phone calls, responding promptly and professionally to inquiries.

• Managed scheduling, training and inventory control.
• Managed scheduling and labor allocation to enhance team performance.
• Streamlined inventory management and stock replenishment processes.
• Developed training programs and mentored staff on company policies and safety procedures.