SHANNON COOPER
Venice,CA
Summary
Lead bartender with a successful history at Tony P's Dockside Grill, increasing sales through strategic partnerships and outstanding customer service. Expertise in team training and inventory management, excelling in high-volume settings while promoting collaboration and improving guest experiences.
Overview
24
24
years of professional experience
1
1
Certification
Work History
LEAD BARTENDER
TONY P'S DOCKSIDE GRILL
Marina del Rey, CA
07.2018 - 06.2025
- Achieved 20% increase in liquor sales within six months via strategic customer acquisition.
- Cultivated partnerships with local hotels to enhance service offerings and guest relations.
- Trained new staff in bartending techniques, cash handling, and ServSafe compliance.
- Implemented thorough opening and closing procedures to ensure cash drawer accuracy.
- Monitored bar inventory levels and completed requisition sheets for effective restocking.
- Collaborated with management to devise marketing strategies and organize events that increased revenue.
- Mixed, poured, and served beverages while efficiently attending to tavern tables as well as the bar top.
BARTENDER TRAINER
THE TERRACE CAFE
Venice, CA
08.2001 - 03.2018
- Efficiently responded to customer requests, demonstrating exceptional service skills.
- Prepared alcoholic beverages according to recipes and customer specifications.
- Utilized strong sales techniques to upsell drinks and appetizers.
- Adapted teaching methods to meet diverse needs of trainees and group situations.
Education
SANTA MONICA CITY COLLEGE
Santa Monica, CASkills
- Customer service expertise
- High-volume environment efficiency
- Team training and development
- Collaborative team player
- Proficient in multiple POS systems
- Monthly inventory management
- Beverage preparation
Certification
- LEAD Certified
- TIPS Certified
- CA Food Handler Certificate
- RBS Alcohol Certification
References
References available upon request
Timeline
LEAD BARTENDER
TONY P'S DOCKSIDE GRILL
07.2018 - 06.2025
BARTENDER TRAINER
THE TERRACE CAFE
08.2001 - 03.2018
SANTA MONICA CITY COLLEGE
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