Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
BusinessAnalyst

Shannon Devine

Dawsonville,GA

Summary

Ambitious Public Relations Graduate focused on contributing to company success while learning from established professionals. Desiring to take on challenging position with long term career potential.

I have multiple years of experience in both customer service and a professional office setting. I am looking for opportunities for growth and development in a career. My work experience has given me the ability to use my critical thinking skills and time management to complete a variety of tasks. Working in fast-paced and client forward environments I have the expertise to prioritize and plan effectively. With my years working in the service industry and medical front office, I have had time to gain quality experience in customer service and had the ability to work with and communicate with customers effectively in a variety of environments and situations.

Overview

9
9
years of professional experience

Work History

Medical Front Office Receptionist

Pediatric Associates Of Johns Creek
07.2021 - Current
  • Checked patient insurance, demographic, and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Helped patients complete necessary medical forms and documentation.
  • Organized paperwork such as charts and reports for office and patient needs.

Front of House Team Member

City Barbecue
04.2018 - 01.2021
  • Established welcoming atmosphere by greeting each guest warmly.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Helped guests at tables when in need of assistance.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.

Hostess

Outback Steakhouse
07.2014 - 07.2015
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

Bachelor of Science - Public Relations

Kennesaw State University
Kennesaw, GA
05.2021

Skills

  • Workflow Optimization
  • Regulatory Documentation
  • Patient Data Processing
  • Organization and Time Management
  • Timely Processing
  • HIPAA Guidelines
  • Patient Relations

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Medical Front Office Receptionist

Pediatric Associates Of Johns Creek
07.2021 - Current

Front of House Team Member

City Barbecue
04.2018 - 01.2021

Hostess

Outback Steakhouse
07.2014 - 07.2015

Bachelor of Science - Public Relations

Kennesaw State University
Shannon Devine