Shannon Diesel
Bethpage,NY
Summary
Spirited, outgoing, ambitious college graduate seeking the opportunity to help children and other individuals in multiple aspects of life. Experience in working with children of all ages; instilling discipline, developing cognitive and motor skills all while creating a safe and fun environment. Dependable worker with retail and costumer service experience. Passionate about helping individuals and considered a valuable, hard-worker in any position.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Server
Hook & Reel Cajun Seafood and Bar
Hicksville, NY
06.2021 - Current
- Properly taking down drink and food orders as provided by each customer
- Handling any situation that arises, ranging from incorrect orders to disliking food of choice
- Giving customers the correct amount of utensils, plates, and napkins in order for them to enjoy their meal
- Checking in on patrons throughout their meal to ensure an enjoyable experience and meeting all their needs
- Completing all side work throughout theentirety of shift, prior to leaving
- Work as a team and help my coworkers have a successful shift.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep thedining room and work areas clean.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked guests' identification before serving alcoholic beverages.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Children's Gymnastics Teacher
Allstars Gymnastics
Levittown, NY
06.2021 - Current
- Assure proper safety procedures are in order and each child is safe throughout the duration of class.
- Promote kindness and help children gain friendships with their peers.
- Instruct and teach children gymnastics skills and techniques in a fun fitness-oriented atmosphere.
- Communicate with parents regarding children’s behavior and progress.
- Developed lesson plans and routines for individual students to meet personal goals and abilities for children of all ages.
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Collaborated with coaches, students and administrators to run high-quality program.
- Create a safe for environment for children to authentically express themselves in a fun, safe space.
Hostess
Another Broken Egg Cafe
Delray Beach, FL
04.2021 - 06.2021
- Be the first face the customers see when walking in, greeting with a smile and positive attitude.
- Seat customers according to floor plan and proper server rotation.
- Follow all COVID-19 restrictions such as wearing a mask, cleaning all menus, assuring customers are following restaurant guidelines, and maintaining restaurant cleanliness.
- Using the IPad system to check-in guests, create reservations, and navigate through the waitlist of customers waiting to be seated.
- Assisting servers with taking orders, carrying food and drink trays as well as taking customer’s drinks orders when needed.
- Learning the menu to the fullest extent and properly putting all to-go orders correctly into the system and assembling the food into the correct bags.
- Checking out customers after they receive their to-go orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Teacher
The Little Gym Of Boca/Delray
Delray Beach, FL
08.2020 - 06.2021
- Teach children from four months old to twelve years old different motor skills as well as gymnastics.
- Build confidence in children while creating a social, supportive environment with other children and teachers.
- Maintaining a clean work area that is safe and clean for the members as well as co-workers.
- Creating proper lesson plans for each class and age group that meet the needs of the children.
- Running parent/child classes and creating lasting relationships with parents and their children.
- Handling the member’s accounts and making proper charges for classes and monthly fees.
- Create an overall fun, safe, and uplifting environment for children of all ages and parents as well.
Assistant/Worker
Jones Beach State Park
Wantagh, NY
05.2020 - 08.2020
- Work with co-workers on different projects such as putting up signs, cleaning sand from walkways, weed areas around the buildings, and cleaning up trash on the beach.
- Assured patrons are following COVID-19 guidelines and practicing social distancing while on the beach and waiting in line for the bathroom or other concessions to open.
- Clean all bathrooms patrons use at the facility.
- Provide proper time management skills while working on different projects throughout the day.
- Resolved issues quickly to maintain productivity goals.
Cheerleading Coach
Sugar Sand Park Cheer
Boca Raton, FL
09.2019 - 03.2020
- Plan, organize, and conduct weekly practice sessions for 15+ participants.
- Provide training direction, encouragement, motivation and advice to young cheerleaders.
- Create a fun environment for the children to learn different skills and moves.
- Taught cheerleaders safety and proper stunting and tumbling techniques.
- Create dances and routines and effectively teach the participants to the best of their ability.
Hostess/Cashier
Ben’s Deli and Restaurant
Boca Raton, FL
05.2019 - 03.2020
- Greet the customers as they are walking into the restaurant, starting their experience off with positivity and creating a light environment.
- Seating customers accordingly and making sure to meet any requests of specific seating and/or servers.
- Assisting servers with carrying food, taking drink orders, and attending to the customers at the table if need be.
- Clean all the menus, wipe down, and set up the tables for the next arriving guests so they can have an outstanding experience.
- Maintain order of rotations so that each server receives fair treatment and the correct amount of tables.
- Ensure the guests had a great experience prior to leaving.
- Checking out guests and ringing up their bills, handling any mistakes that could have been made and handling money correctly.
- Assure an overall positive attitude and work environment for my coworkers and I, working as a team.
- Answered questions about store policies and addressed customer concerns.
Assistant Manager
My Party Rocks
Massapequa, NY
08.2014 - 01.2020
- Help schedule, book, and run birthday parties and other planned events for children and individuals of all ages and abilities.
- Create events and brainstorm ideas for kid’s birthday parties, fundraisers, school events, and adult parties.
- Maintain structure of the facility, order food, create invoices and be in charge of event finances.
- Assist business owners with running the parties, refilling the paint, cleaning the facility, and encouraging a fun environment.
- Promote a positive, fun, and safe environment for children during birthday parties and events, maintaining an upbeat attitude.
Sales Associate
Charlotte Russe
Massapequa, NY
06.2018 - 03.2019
- Assure all the shelves were stocked with the appropriate items and products needed for customers.
- Help customers find products and encourage them to feel good in the items that they chose to try on and/or purchase.
- Assist in ringing up the customer’s products, dealing with returns, exchanges, and handling money and POS system.
- Control the flow of the fitting rooms to maintain a safe and spacious environment for customers.
- Assemble different displays, lifting and moving heavy materials and organizing the displays accordingly.
- Maintain store cleanliness and rearrange the store to meet the correct needs that the business requires.
- Engage in proper customer service, making sure the customer is happy and the needs of the customer is properly met.
Cheerleading Coach
Premier All-Stars
Farmingdale, NY
06.2013 - 01.2019
- Teach and create structured lesson plans, teaching gymnastics and advanced tumbling skills.
- Manage and instruct groups of children from walking to teens, including Special Needs individuals.
- Ensuring that they learn in a safe manner full of enthusiasm and fun.
- Supervise classes based on a range of different skill levels.
- Perform basic spotting techniques, safely and effectively.
- Specialize in adapting to Special Needs for individuals, groups, and classes.
- Rearranging the facility to meet the needs for various accommodations.
- Prepared cheerleaders for games and competitions with rigorous practice schedule.
- Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
- Adjusted coaching techniques based on strengths and weaknesses of athletes.
Education
Bachelors - Sociology, Criminal Justice
Florida Atlantic University
Boca Raton, FL04.2021
Advanced Regents Diploma -
Bethpage High School
Bethpage NY06.2017
Skills
- Team Player
- Conflict and Complaint Resolution
- High Volume Dining
- High Energy and Stamina
- Workflow Coordination
- Group and individual instruction
- Lesson Planning
- Child development
Certification
CPR Certified
Volunteer
- Volunteered at cheerleading gym helping with special needs classes and teams.
- PGA Golf Tournament in Boca Raton, FL.
- Teach cheerleading moves and routines to students at elementary schools.
- Foster four dogs and actively got them adopted.
Timeline
Server
Hook & Reel Cajun Seafood and Bar
06.2021 - Current
Children's Gymnastics Teacher
Allstars Gymnastics
06.2021 - Current
Hostess
Another Broken Egg Cafe
04.2021 - 06.2021
Teacher
The Little Gym Of Boca/Delray
08.2020 - 06.2021
Assistant/Worker
Jones Beach State Park
05.2020 - 08.2020
Cheerleading Coach
Sugar Sand Park Cheer
09.2019 - 03.2020
Hostess/Cashier
Ben’s Deli and Restaurant
05.2019 - 03.2020
Sales Associate
Charlotte Russe
06.2018 - 03.2019
Assistant Manager
My Party Rocks
08.2014 - 01.2020
Cheerleading Coach
Premier All-Stars
06.2013 - 01.2019
Bachelors - Sociology, Criminal Justice
Florida Atlantic University
Advanced Regents Diploma -
Bethpage High School
CPR Certified
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