Shannon Diggins
Broad Brook,CT
Summary
Dynamic professional with a proven track record at CVS Pharmacy, excelling in problem-solving and relationship building. Leveraged attention to detail to enhance medication accuracy and optimize workflows. Passionate about delivering exceptional service and fostering patient trust, while implementing innovative solutions that drive efficiency and satisfaction.
Overview
7
7
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
12.2024 - Current
- Assisted pharmacists in processing prescriptions and verifying medication accuracy.
- Managed inventory levels, ensuring timely restocking of medications and supplies.
- Educated patients on proper medication usage and potential side effects.
- Operated pharmacy software for prescription management and patient record maintenance.
- Trained new staff on pharmacy procedures and customer service protocols.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Chiropractic Assistant
Spine Dynamics
09.2019 - Current
- Assisted patients with appointment scheduling and intake processes to enhance clinic workflow.
- Maintained cleanliness and organization of treatment areas to ensure a safe environment for patients.
- Supported chiropractors during patient examinations and treatments by preparing necessary equipment and materials.
- Educated patients on exercise protocols and wellness strategies to promote long-term health benefits.
- Implemented new filing systems that improved accessibility of patient information and reduced retrieval times.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
Marketing Director
Chick-fil-A
07.2021 - 02.2024
- Formulated and implemented comprehensive marketing strategies to elevate brand visibility.
- Conducted performance assessments using analytics tools to optimize marketing efforts and drive higher returns on investment.
- Engaged with cross-functional teams to synchronize marketing initiatives with overarching business objectives.
- Managed budgets effectively, ensuring optimal allocation of resources for maximum impact on marketing campaigns.
Education
CT State Community College
Enfield, CT05.2026
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Relationship building
- Creative thinking
- Team coordination
- Attention to detail
Timeline
Pharmacy Technician
CVS Pharmacy
12.2024 - Current
Marketing Director
Chick-fil-A
07.2021 - 02.2024
Chiropractic Assistant
Spine Dynamics
09.2019 - Current
CT State Community College