Shannon Donahue
Indianapolis,IN
Summary
Dedicated front desk receptionist with proven skills in appointment scheduling, multi-line telephone systems, and enhancing patient experiences. Committed to optimizing office efficiency and ensuring high levels of customer satisfaction.
Overview
14
14
years of professional experience
Work History
Dental Front Desk Receptionist
Fiorenza Dental Group
Greenwood, IN
10.2025 - 03.2026
- Greeted and directed patients, enhancing first impressions and customer experience.
- Scheduled appointments, optimizing front desk workflow and client accessibility.
- Processed incoming and outgoing mail, ensuring timely distribution of communications.
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Processed patient registrations and insurance verifications to ensure accurate billing.
Dental Front Office Receptionist
Beautiful Smiles Dental
Greenwood, IN
03.2023 - 10.2025
- Assisted in maintaining a clean and organized front office environment for optimal patient experience.
- Coordinated communication between patients and dental staff to streamline operational flow.
- Addressed patient inquiries and concerns promptly, contributing to high satisfaction levels.
- Scheduled appointments efficiently, optimizing daily calendars for multiple practitioners.
- Coordinated patient communications, ensuring timely follow-ups and appointment reminders.
- Coordinated appointment scheduling, optimizing calendar management for multiple staff members.
- Handled incoming calls, directing inquiries to appropriate departments and maintaining communication flow.
- Processed insurance verifications accurately to ensure timely patient care and billing.
Receptionist
IU Health University Hospital
Indianapolis, IN
01.2012 - 03.2023
- Coordinated patient appointment scheduling using electronic health record systems.
- Managed incoming calls to efficiently schedule, reschedule, and confirm appointments.
- Ensured accurate patient information entry into scheduling software for seamless operations.
- Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Education
High School Diploma -
Ben Davis High School
Indianapolis, INSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Appointment scheduling
- Multi-line telephone systems
Timeline
Dental Front Desk Receptionist
Fiorenza Dental Group
10.2025 - 03.2026
Dental Front Office Receptionist
Beautiful Smiles Dental
03.2023 - 10.2025
Receptionist
IU Health University Hospital
01.2012 - 03.2023
High School Diploma -
Ben Davis High School