Shannon Dutton
San Diego,CA
Summary
Proactive Barista from Mission Yogurt, excelled in beverage preparation and exceptional customer service, enhancing sales through personalized creations. Mastered Klover POS system and inventory management, significantly reducing wastage. Demonstrated adaptability and creativity, ensuring high customer satisfaction and efficient service during peak hours.
Overview
1
1
Certification
Work History
Barista
Mission Yogurt
San Diego, CA
09.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Education
Associates - Culinary Arts
Trident Tech
North Charleston, SC06.2009
Skills
Ordering procedures
Soft selling
Beverage preparation
Food preparation and safety
Cash Handling
Menu memorization
Friendly and outgoing
Adaptive and creative
Exceptional customer service
Klover POS system
Certification
ServSafe and RBS certified
Timeline
Barista
Mission Yogurt
09.2024 - Current
Associates - Culinary Arts
Trident Tech