SHANNON FORTNER
Boonville,MO
Summary
Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success, and achieve positive results. Ready to tackle new challenges and advance organizational goals with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Sales Associate
Lucky's Eagle Stop
Boonville, MO
01.2025 - Current
- Greet customers, and provide exceptional customer service.
- Cash or credit payment processing through the POS system.
- Conduct inventories on a regular basis to track stock levels and to develop store order needs.
- Train new team members in cash register operation, stock procedures, and customer service.
Financial Services Representative
World Finance
Boonville, Missouri
12.2023 - 11.2024
- Maintained front-line coverage by greeting and assisting walk-in customers to promote positive client interactions.
- Evaluated applicants' financial status, credit, and property to assess loan feasibility.
- Delivered customer service support throughout the application and closing process.
Assistant Store Manager
Lucky's Eagle Stop
Boonville, Missouri
06.2017 - 12.2023
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Coached and developed store associates through formal and informal interactions.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Trained new employees on store policies, procedures and customer service standards.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Player's Club Representative
Isle of Capri Casino
Boonville, Missouri
12.2016 - 06.2017
- Provided customer service by responding to inquiries from existing members concerning their accounts.
- Assisted guests in signing up for the Player's Club membership and explained the various membership tiers.
- Conducted monthly promotional events such as drawings for free play or prizes for current members.
Education
High School Diploma -
Goodwill Excel Center
Columbia, MoSkills
- Customer service and support
- Cash handling and inventory control
- Team training and development
- Problem solving and analysis
- Dependability and integrity
- Point of sale systems management
Affiliations
- Puzzle connoisseur
- Beginner plant mom
- Music lover
- History buff
- Trail explorer
References
References available upon request.
Timeline
Sales Associate
Lucky's Eagle Stop
01.2025 - Current
Financial Services Representative
World Finance
12.2023 - 11.2024
Assistant Store Manager
Lucky's Eagle Stop
06.2017 - 12.2023
Player's Club Representative
Isle of Capri Casino
12.2016 - 06.2017
High School Diploma -
Goodwill Excel Center
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