Shannon Frase

Coursework objectives:

• Understand fundamental generative AI concepts and build a foundation for professional AI use.
• Evaluate AI-generated outputs for accuracy and bias and apply critical thinking to ensure responsible and ethical AI use.
• Construct effective prompts using a structured framework to generate high-quality, relevant outputs for workplace tasks.
• Analyze your professional workflow to identify high-impact opportunities to collaborate with AI.

The Microsoft Office Specialist (MOS) certification is a globally recognized credential that validates skills using Microsoft Office applications effectively. This certification is available at multiple levels, including Associate for foundational skills and Expert for advanced mastery, covering essential programs like Word, Excel, PowerPoint, and Outlook.

Coursework objectives:

• Prepare, edit and enhance documents in Microsoft Word
• Apply methods to organize, calculate and analyze information using Microsoft Excel
• Utilize multiple options for exchanging information and managing activities using Microsoft Outlook
• Create professional-level presentations that are engaging and exciting using PowerPoint
• Apply methods to store, organize, and maintain data using Access database

Delivered outstanding customer service by greeting customers, addressing questions, and resolving concerns on time.
• Built strong customer relationships that encouraged repeat business and increased customer satisfaction.
• Processed high-volume cash, credit, and digital payment transactions accurately using point-of-sale (POS) systems.
• Maintained a clean, organized, and efficient checkout area to enhance the overall shopping experience.
• Trained and mentored new team members on cashier operations, customer service standards, and best practices.
• Monitored checkout inventory and coordinated restocking efforts to ensure essential supplies remained available.
Aided customers in finalizing purchases and finding products quickly. Encouraged sign-ups for reward programs to increase retention. Streamlined customer interactions for a more efficient shopping process.

• Provided exceptional customer service by aiding customers with product inquiries and recommending proper solutions.
• Trained and mentored new cashiers in register operations, customer service expectations, and store procedures.
• Maintained an organized, clean, and efficient checkout area to enhance customer shopping experience.
• Consistently met or exceeded customer service performance standards in a fast-paced retail environment.
• Balanced cash drawers and verified opening and closing totals to ensure financial accuracy and accountability.
• Collaborated with team members to improve checkout efficiency and reduce customer wait times.
• Built strong customer relationships, promoting customer satisfaction, loyalty, and repeat business.