Shannon French

• Managed a diverse team of collision teammates, fostering a positive work environment and high employee satisfaction
• Developed and implemented strategies to increase intake volume through channels in service rectifications and warranty work in south texas
• Drove month-over-month shop growth while leading operations, strategic vision, and long-range planning
• Participated in the Tesla NSO opening Richmond texas
• Fostered culture of continuous improvement, completing regular review sessions that boosted team performance and morale.

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• Operated as a general manager for crash champions
• Pan American collision was purchased by the major collision company Crash AUG 2022.

• Built a team from scratch of motivated, positive game changers
• Managed profit and loss reports and maintained goals in profitability without compromise to customer experience or vehicle repair quality
• Engaged with my team and learned new ways to motivate them
• Maintained employee retention of 97% up to closure of California for covid-19
• Developed very strong skills in employee engagement, motivation and customer experience
• Stayed operational during CA closures while maintaining customer experience standards with new obstacles
• While operating this position I am proud of what I have achieved
• Building a team that has such a positive culture is one of the most fulfilling things I have accomplished in my career
• During my time as a leader with Pan American I have been able to create and promote other leaders that are now taking charge with Crash Champions
• The relationships I made with others in the collision industry have helped Pan American Stay in a profitability positive position during one of the hardest times the company has seen
• These referral relationships kept the company alive and employees able to not only stay employed but strive during economic hard times.

• Coordinated collision repairs while Developing previously neglected referral relationships with insurance partners and built a book of business to the stores capacity
• This was a very important part of my career as I was able to create a positive customer experience under very different circumstance that were in place
• Helped current management develop procedures and process to streamline a very unorganized production system
• An interesting achievement During my time with Serviceking
• I developed and managed the Collision program for the goggle autonomous driving vehicles
• It was a very delicate time for Google garage as they were piloting autonomous vehicle is the city of mountain view
• At the time Goggle (egg ) cars were not a normal type of repair and required an outside the box approach on repairs
• This due to zero visibility being allowed to outside sources and zero oem procedures available.

• Trained several collision estimators while handling a separate book of business as a collision estimator myself
• Focused team on creating a positive customer experience and completing repair plan per oem specifications
• Learned how to set the entire shop operation to be profitable without sacrificing repair quality or customer experience
• This portion of my career was cut short due to an unplanned event in life keeping me from contributing to the team.

• Coordinated repairs, built repairs plans to oem specifications while creating a positive experience for guest
• Completed billing of collision repairs directly to insurance partners while documenting repairs accuracy for guest.

• Ordered,mirror match and inventory of a high volume fast paced production facility
• Developed dealer/shop relationships for whole sale discounts
• Held daily meetings with production teams for inventory request and order priorities
• Managed specific relationships to ensure dealer referral network of oem certifications
• Coordinate training and tool required for oem certifications

• Inspected suspension and exhaust systems to determine needed repairs
• Completed vehicle suspension alignments and replacement of collision caused damages.

• Learned the entire process of paint preparation and prepared vehicle for refinish as a team
• Worked in the department as an apprentice all the way to application before moving on with my learnings.

• Completed Quality control inspections off all vehicle through the detail department
• Inspected all aspects of repairs for completion for imperfections
• Built reports for production team to coordinate deliveries of vehicles.

• Cleaned vehicle interior and exterior.