Shannon Gasperson
Arden,NC
Summary
Resourceful Accounts Receivable Clerk dedicated to expanding knowledge and education in accounting. Detail-oriented worker with proven resourcefulness and reliability. Organized and dependable candidate successful at managing multiple tasks with a positive attitude.
Overview
8
8
years of professional experience
Work History
Accounts Receivable Clerk
Plasticard-Locktech International
Asheville, NC
09.2021 - 12.2023
- Used internal systems to create invoices accurately and efficiently.
- Mailed invoices to customers, processed payments, and documented account updates.
- Responded to inbound inquiries regarding accounts and payments.
- Generated cash receipts to record money received through check deposit, credit card, ACH and wire.
- Kept an orderly filing system to ensure any documents can be easily located.
- Participate in monthly and annual closing.
Sales and Service Representative
First Citizens Bank
Hendersonville, NC
06.2016 - 05.2020
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Assisted with training of new tellers on policies and procedures.
- Audited fellow teller currency to contribute to dual-control procedures.
Education
Certificate of Accounting - Accounting
AB Technical College
Asheville, NC06.2024
High School Diploma -
TC Roberson High School
Asheville, NC06.2011
Skills
- Customer Service
- Attention to Detail
- Basic Financial Software
- Microsoft Office
- Invoice Processing
- Data Entry
- Time Management
- Teamwork Abilities
Timeline
Accounts Receivable Clerk
Plasticard-Locktech International
09.2021 - 12.2023
Sales and Service Representative
First Citizens Bank
06.2016 - 05.2020
Certificate of Accounting - Accounting
AB Technical College
High School Diploma -
TC Roberson High School