Shannon Gepp
Belmar,NJ
Summary
Versatile Bartender with 10 years of hands-on experience using correct techniques and liquid measurements to expertly prepare alcoholic drinks. Creative and artistic team player with updated knowledge of menu items. Dedicated to providing positive customer experience to build loyal customer base. Remains calm and poised in fast-paced environments. Prepared to handle high-volume service situations.
Overview
10
10
years of professional experience
Work History
Bartender
Spring Lake Tap House
Spring Lake, NJ
06.2014 - Current
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Maintained inventory of liquor, beer, wine, and other beverage items.
Bartender
Joes Surf Shack
Belmar, NJ
08.2018 - 01.2021
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Adhered to state regulations regarding serving alcohol responsibly.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Balanced daily registers and generated sales reports for management.
- Planned and coordinated special events to boost customer numbers and profits.
- Effectively multitasked within fast-paced environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Education
Cosmetology And Hairstyling - Cosmetology
Monmouth County Vocational
Neptune City, NJ06-2015
High School Diploma -
Manasquan High School
Manasquan, NJ06-2012
Skills
- Payment Processing
- Menu Memorization
- Basic accounting
- Health codes compliance
- Suggestive Selling
- ABC regulations
- Outgoing Personality
- Maintaining a clean bar
- Cash Register Operation
- Creative Mixology
- Cash and credit transactions
- Courteous
- Menu knowledge
- Service-oriented mindset
- Professional Appearance
Timeline
Bartender
Joes Surf Shack
08.2018 - 01.2021
Bartender
Spring Lake Tap House
06.2014 - Current
Cosmetology And Hairstyling - Cosmetology
Monmouth County Vocational
High School Diploma -
Manasquan High School
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