Shannon Gilliam
Deer Park,TX
Summary
Veterinary Assistant and Receptionist with 4 years of combined experience in animal care and remote customer service. Skilled in managing high-volume phone and email communications, coordinating complex doctor schedules, and maintaining efficient front desk operations. Proficient in medical imaging support, monitoring vital signs, and safe animal restraint. Highly organized and dependable, with strong multitasking and time management abilities. Committed to delivering compassionate care and exceptional service in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Hearts and Halos (In-Home Pet Euthanasia)
Deer Park, TX
05.2025 - Current
- Worked remotely
- Manage multiple doctors schedules.
- Responded to customer inquiries about services, pricing, and appointment availability through phone and email.
- Documented customer interactions and scheduling appointments.
- Proficient With Outlook, Teams, Ring Central, Teamup & Choicevet software .
Veterinary Assistant
Hearts and Halos (In-Home Pet Euthanasia)
Gardena, United States
10.2024 - 05.2025
One on One Assistant to a Mobile Veterinarian.
- Worked remotely
- Operated Veterinarians personal vehicle to appointments when needed.
- Maintained an organized workspace while keeping the mobile vehicle stocked with supplies.
- Assisted veterinarian during home appointments
- Transcribed medical records as dictated by Veterinarian
- Proficient in using online forums, Workday, Outlook, Thrive, and Choice Vet online
- Prepared documents such as DOA letters, Death Certificates, and Invoices
- Handled filling out the appointment and aftercare forms
- Proficient in using iPads and remote devices
- Worked in the office as an Ashes Desk Assistant, performed stocking duties and urning.
VETERINARY ASSISTANT AND RECEPTIONIST
Francis Animal Hospital
Chino, United States
01.2023 - 10.2023
- Managing schedule for appointments
- Checked in patient's for appointments and procedures
- Answered phones and responded to emails and fax messages
- Obtained detailed description on the Owners concerns
- Taking weight and temp of patients
- Restrained the animal for examination, procedures and diagnostics
- Assisted with prep for surgeries
- Maintained hospital equipment and animal kennels
- Idexx and Cornerstone software knowledge
VETERINARY ASSISTANT AND RECEPTIONIST
Andrew Square Pet Clinic
Huntington Beach, United States
11.2022 - 05.2023
- Similar responsibilities as Frances Animal Hospital, In addition
- Assisted with prep for surgeries and Preformed Dental Cleaning Procedures
- Monitored Anesthetized Patients with supervision
- Idexx software knowledge
Education
Associate of Science - Animal Science
Penn Foster Online
Online2028
SOME COLLEGE CREDIT -
Mt San Antonio College
Walnut, CA06-2024
HIGH SCHOOL DIPLOMA -
El Modena High School
Orange, CA06-2020
Skills
- Professional telephone demeanor
- Microsoft outlook
- Appointment scheduling
- Computer proficiency
- Companion Animal care
- CPR Certified
- Animal Handling
- Payment processing
Timeline
Customer Service Representative
Hearts and Halos (In-Home Pet Euthanasia)
05.2025 - Current
Veterinary Assistant
Hearts and Halos (In-Home Pet Euthanasia)
10.2024 - 05.2025
VETERINARY ASSISTANT AND RECEPTIONIST
Francis Animal Hospital
01.2023 - 10.2023
VETERINARY ASSISTANT AND RECEPTIONIST
Andrew Square Pet Clinic
11.2022 - 05.2023
HIGH SCHOOL DIPLOMA -
El Modena High School
Associate of Science - Animal Science
Penn Foster Online
SOME COLLEGE CREDIT -
Mt San Antonio College
Education
true
Volunteer Experience
FFA, While attending high school I was apart of FFA for two years. While in this program I raised Cattle and Sheep. I also worked with a Petting Zoo, Pigs and Market Rabbits.
Farm Hand, I volunteered at my college farm for one year. I worked with Cattle, Sheep, Swine and Horses. While there I helped with our seasonal breeding and birthing duties. Cleaned and cared for all the animals.
I also helped with rescue dogs that came from Riverside Animal Shelter. We helped socialize dogs and rehome them, we also prepared them for a classroom setting as they are used in the veterinary classrooms.