Summary
Work History
Education
Skills
Timeline
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Shannon Glass

Lincoln City,OR

Summary

Dynamic and detail-oriented professional with extensive experience in hospitality, notably at Fusion Inc. Proven track record in enhancing guest satisfaction through exceptional customer service and efficient scheduling. Skilled in cash handling and team collaboration, consistently delivering a welcoming environment and maintaining high cleanliness standards.

Work History

Front Desk Receptionist

Fusion Inc
  • Facilitated visitor engagement by greeting and assisting individuals to foster a welcoming environment.
  • Oversaw incoming call management and directed inquiries to relevant departments.
  • Streamlined appointment scheduling for staff to enhance calendar management efficiency.
  • Oversaw organization and cleanliness of reception area to enhance professional image.
  • Facilitated administrative tasks to enhance office operations.
  • Optimized booking systems through effective utilization of scheduling software.
  • Welcomed guests at front desk, facilitating check-in process and fostering positive interactions.
  • Oversaw organization and cleanliness of front office area to foster a professional and welcoming environment.
  • Cultivated exceptional first impressions by warmly welcoming visitors at front desk.
  • Oversaw high-volume phone call management, directing inquiries to appropriate personnel for efficient resolution.
  • Processed room deposit fees and payments with accuracy and efficiency.
  • Optimized appointment scheduling through reservation software to eliminate conflicts and double bookings.
  • Streamlined check-in and check-out procedures to enhance guest experiences.
  • Addressed customer issues promptly and escalated complex cases to supervisor.
  • Safeguarded sensitive data confidentiality to ensure protection of customer and business information.
  • Enhanced guest retention through management of a welcoming and organized reception area.

Housekeeper

D Sands Mo
  • Executed daily cleaning tasks in guest rooms and common areas to uphold exceptional cleanliness standards.
  • Oversaw inventory management of cleaning supplies to ensure efficient stock levels.
  • Streamlined laundry operations by efficiently washing, drying, and folding linens for guest accommodations.
  • Implemented comprehensive safety protocols to ensure proper use of cleaning equipment, enhancing workplace safety and compliance.
  • Addressed guest requests for additional amenities and services to elevate overall satisfaction.
  • Facilitated collaboration with housekeeping team to ensure timely execution of cleaning schedules during peak occupancy periods.
  • Executed comprehensive inspections of cleaned areas to ensure quality control and compliance with hotel standards.
  • Facilitated training sessions for new staff on effective cleaning techniques and equipment usage.
  • Executed thorough disinfection and mopping of bathrooms to uphold sanitation standards.
  • Executed thorough cleaning and stocking of guest rooms, ensuring fresh towels and linens were replaced.
  • Executed thorough vacuuming of rugs and carpeted areas in office lobbies and corridors.
  • Ensured pristine environment for guests by executing thorough daily housekeeping tasks.
  • Executed chemical handling procedures while adhering to safety protocols to mitigate risks of burns and injuries.
  • Ensured cleanliness and comfort in commercial buildings through vacuuming, window cleaning, and dusting.
  • Executed thorough dusting and cleaning of office furniture, fixtures, and window sills to maintain a pristine work environment.
  • Maintained rigorous sanitation standards in common areas to enhance guest experience.
  • Managed daily disposal of trash and recyclables to ensure cleanliness and prevent waste accumulation.
  • Streamlined housekeeping operations by fostering effective communication among team members and supervisors.
  • Executed removal of bed sheets and towels from rooms, ensuring proper handling and sanitation protocols.
  • Reorganized furniture, including beds and sofas, to ensure thorough cleaning of baseboards and removal of dust and dirt from hard-to-reach areas.
  • Executed dusting of picture frames and wall hangings to maintain cleanliness and aesthetic appeal.
  • Executed comprehensive cleaning protocols in accordance with professional house cleaning checklist.

Front Desk Agent

Ashley Inn
  • Oversaw guest check-in and check-out processes to enhance arrival experience.
  • Facilitated guest inquiries by delivering comprehensive information on hotel services and local attractions.
  • Oversaw accurate record-keeping of reservations and cancellations utilizing property management system.
  • Addressed guest requests and complaints with urgency to elevate customer satisfaction.
  • Executed payment processing and balanced cash drawers to ensure financial accuracy at front desk.
  • Facilitated collaboration with housekeeping staff to guarantee timely room readiness for incoming guests.
  • Guided training sessions for new front desk agents on hotel policies and customer service best practices.
  • Optimized front desk operations by implementing new procedures to enhance efficiency.
  • Oversaw accurate record-keeping of guest information, payments, and reservations utilizing hotel management software systems.
  • Delivered exceptional service during peak periods and challenging situations, ensuring seamless guest experiences.

Housekeeper Supervisor

Liberty Inn Hotel
  • Oversaw cleaning staff to uphold hotel standards and enhance guest satisfaction.
  • Facilitated training sessions for new employees on housekeeping procedures and safety protocols.
  • Executed thorough inspections of guest rooms and common areas to ensure cleanliness and identify maintenance issues.
  • Streamlined scheduling processes for housekeeping staff to enhance operational efficiency.
  • Facilitated collaboration with front desk to prioritize urgent cleaning requests during peak periods.
  • Addressed guest complaints regarding cleanliness with prompt and professional resolution.
  • Elevated guest satisfaction through meticulous maintenance of cleanliness and organization in all assigned areas.
  • Delegated housekeeping staff to designated shifts and room blocks according to skills and daily needs.
  • Collaborated with front desk staff to ensure timely responses to guest requests.
  • Managed procurement of housekeeping supplies and guest toiletries.

Education

Associate of Science -

Chemeketa Community College
Salem, OR

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Data entry
  • Team collaboration
  • Scheduling
  • Verbal and written communication
  • Office organization
  • Hospitality services

Timeline

Front Desk Receptionist

Fusion Inc

Housekeeper

D Sands Mo

Front Desk Agent

Ashley Inn

Housekeeper Supervisor

Liberty Inn Hotel

Associate of Science -

Chemeketa Community College

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