Shannon Glasser
Cartersville,GA
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
15
15
years of professional experience
Work History
Server
Lilikoi
Lihue, Hawaii
09.2023 - 11.2024
- Greeted guests with warm island-style service at Lilikoi dining room.
- Presented menus and explained specials, ingredients, and daily offerings.
- Took food and beverage orders accurately and entered requests into the POS system.
- Delivered dishes, refilled beverages, and checked guest satisfaction throughout meals.
- Processed payments, prepared checks, and handled cash and card transactions.
- Maintained clean tables, stocked service stations, and organized dining areas.
Certified Nursing Assistant
Biada
Lihue, Hawaii
05.2021 - 09.2023
- Monitored vital signs and reported changes to Biada nursing staff.
- Provided Biada residents daily bathing, grooming, and personal hygiene support.
- Assisted Biada residents with safe transfers, walking, and wheelchair movement.
- Supported Biada meal service by feeding residents and recording intake.
- Maintained clean, sanitary resident rooms and common care areas at Biada.
Certified Nursing Assistant
Hale Kapuna Heritage Home
10.2019 - 06.2021
- Assisted with activities of daily living (ADL) to enhance patient comfort and independence. Provided support with transfers, bathing, changing, dressing, and oral hygiene to ensure patient dignity and hygiene. Encouraged self self-feeding or aided in feeding.
- Provided direct resident care in Biada’s daily support routines.
- Assisted nursing staff with bathing, dressing, and mobility support.
- Monitored vital signs and reported changes to licensed nurses.
Cleaner
Amici Cleaning
01.2013 - 01.2019
- Clean residential and vacation homes, ensuring high standards of cleanliness through dusting, vacuuming, washing dishes, making beds, handling laundry, cleaning bathrooms, mopping floors, and sweeping. Maintain cleanliness of curtains and artificial plants to enhance overall home presentation. Dispose of garbage to promote a hygienic living environment.
Server/Manager
The Feral Pig Restaurant
06.2012 - 01.2015
- Delivered outstanding customer service by addressing inquiries and resolving issues promptly.
- Welcomed customers, presented menus, and facilitated smooth dining transitions.
- Suggested menu items based on customer preferences and served food and drinks. kept tables clean and tidy at all times, arranged table settings. Delivered checks and collected payments. Communicated with all serving and kitchen staff. Adhered to all relevant health department rules/regulations and all customer service guidelines. Ran reports and locked up.
Bar Server
Norwegian Cruise Line
10.2009 - 06.2012
- Provided the guests with courteous and professional service in order to increase revenue for the cruise line using up-selling techniques, and met and exceeded sales targets. Ensured cleanliness and organization of lounges and bars to create a welcoming atmosphere for guests. Transported stock to various bars.
- Served beverages to guests aboard Norwegian Cruise Line bars with attentive service.
- Took drink orders and delivered cocktails following cruise line standards.
- Operated POS system to process beverage charges and guest accounts.
Education
Student - general business
Unpause Community College
Student - general education
Glide High School
Skills
- Order accuracy
- Order entry
- Table service
- Menu knowledge
- Up-selling techniques
- POS systems
- Cash handling
- Menu presentation
Timeline
Server
Lilikoi
09.2023 - 11.2024
Certified Nursing Assistant
Biada
05.2021 - 09.2023
Certified Nursing Assistant
Hale Kapuna Heritage Home
10.2019 - 06.2021
Cleaner
Amici Cleaning
01.2013 - 01.2019
Server/Manager
The Feral Pig Restaurant
06.2012 - 01.2015
Bar Server
Norwegian Cruise Line
10.2009 - 06.2012
Student - general business
Unpause Community College
Student - general education
Glide High School