Shannon Hancock
Puryear,TN
Summary
Dynamic and detail-oriented professional with experience at Medical Center Pharmacy, excelling in medication dispensing and patient confidentiality. Proven problem-solver skilled in workflow optimization and customer engagement, enhancing service efficiency and fostering strong relationships. Committed to maintaining high standards of accuracy and confidentiality in all interactions.
Overview
10
10
years of professional experience
Work History
Pharmacy Technician
Medical Center Pharmacy
Paris, TN
09.2021 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Preschool Teacher
Country Lane Preschool
Paris, TN
05.2015 - 09.2021
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Assisted and supervised Number children through entire school day.
Sales Associate / Asst Manager
Dollar Tree Stores
Paris, TN
02.2020 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
Early Childhood -
TCAT Paris
Paris, TN04.2006
Basic -
Henry County High School
Paris, TN05.1994
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Medication dispensing
- Patient confidentiality
- Prescription filling
- Processing payments
Timeline
Pharmacy Technician
Medical Center Pharmacy
09.2021 - Current
Sales Associate / Asst Manager
Dollar Tree Stores
02.2020 - 05.2021
Preschool Teacher
Country Lane Preschool
05.2015 - 09.2021
Early Childhood -
TCAT Paris
Basic -
Henry County High School