Shannon Hauck
SARDINIA
Summary
Dynamic and goal-oriented professional with extensive experience at Suburban Adult Services Inc., enhancing client independence through compassionate support. Proven skills in problem-solving and effective communication, complemented by a strong background in debt collection and customer service. Committed to fostering positive relationships and achieving outstanding outcomes in challenging environments.
Overview
22
22
years of professional experience
Work History
Direct Support Professional
Suburban Adult Services Inc.
Elma, NY
11.2025 - Current
- Assisted individuals with daily living activities, enhancing independence and quality of life.
- Facilitated recreational and social activities, promoting community engagement among clients.
- Implemented behavior management strategies to address challenging situations effectively.
- Maintained accurate documentation of client needs and services provided, ensuring compliance with regulations.
Debt Recovery Specialist
Arcade, NY
01.2016 - 09.2025
- Conducted thorough research to locate debtors and assess account statuses.
- Developed and maintained relationships with clients to facilitate timely payments.
- Utilized collection software to track accounts and document recovery efforts.
- Implemented effective negotiation strategies to resolve outstanding debts amicably.
- Trained new team members on company policies and best practices in debt recovery.
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Trained new team members on scripts, company services, and collection strategies.
Direct Support Professional
Suburban Adult Services Inc.
Sardinia, NY
07.2004 - 04.2015
- Assisted individuals with daily living activities, enhancing independence and quality of life.
- Collaborated with multidisciplinary teams to develop personalized care plans for clients.
- Monitored client progress and reported changes to ensure consistent support and care delivery.
- Trained new staff on best practices for client care and safety protocols.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
Education
High School Diploma - Business
Pioneer Central High School
Yorkshire, NY06-1999
Skills
- Goal oriented
- Call center experience
- Customer research
- Assertiveness
- Payment acceptance
- Following conversation scripts
- Debt collection
- Patience and persistence
- Customer service
- Problem-solving
Timeline
Direct Support Professional
Suburban Adult Services Inc.
11.2025 - Current
Debt Recovery Specialist
01.2016 - 09.2025
Direct Support Professional
Suburban Adult Services Inc.
07.2004 - 04.2015
High School Diploma - Business
Pioneer Central High School