Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Hazen

Columbia,MO

Summary

Wish to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented with strong organizational skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

MidwayUSA
08.2022 - Current
  • Actively listened to customers, handled concerns quickly and efficiently.
  • Answered emails, chats, and calls to assist customers.
  • Assisted in creating returns/exchanges, locating lost packages, and placing orders.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Assisted with resolving any other concerns customer may express.

Cleaner

A P Rentals LLC
05.2022 - 07.2022
    • Identified repair needs and major maintenance concerns, and escalated issues to management.
    • Removed trash, debris and other waste materials from premises.
    • Cleaned units out in-between renters.
    • Vacuumed, scrubbed, and cleaned as necessary in each unit that was in-between renters.

Customer Service Associate

Walmart
07.2015 - 07.2022
  • Provided customer feedback to management and identified areas of improvement for products and services.
  • Assisted customers in completing returns/exchanges, money transfers, and check cashing.
  • Helped customers with any other issues that may have required a solution.
  • Filled in as needed for Cashiers, Cart-Pushers, Door Greeters, and often covered breaks for supervisors running the Front End.
  • Helped re-stock return items and assisted with checking out and dropping tills as needed during the day.

Packaging Associate

Westerns
09.2019 - 06.2020
  • Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
  • Loaded items onto conveyor belts and pallets.
  • Labeled, recorded, and inspected packaging to prepare for shipment or storage.
  • Inspected items for defects and damage.
  • Cleaned and maintained production area and equipment.
  • Assisted in performing hourly quality checks on items and filled in/ completed other tasks as requested/needed by supervisors.

Sandwich Artist

Steve's Garden Deli
06.2014 - 07.2015
    • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
    • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
    • Prepared salads, soups and sandwiches for customers.
    • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
    • Monitored inventory and requisitioned low-stock items.
    • Assisted with catering opportunities as required.

Education

Associate of Applied Science - Physical Therapy Assistance

State Technical College of Missouri
Linn, MO
08.2021

Associate of Arts - General Studies

Moberly Area Community College
Moberly, MO
12.2019

Skills

  • Professional Telephone Demeanor
  • Conflict Resolution
  • Computer Proficiency
  • Customer Relations
  • Active Listening
  • Documentation

Timeline

Customer Service Representative

MidwayUSA
08.2022 - Current

Cleaner

A P Rentals LLC
05.2022 - 07.2022

Packaging Associate

Westerns
09.2019 - 06.2020

Customer Service Associate

Walmart
07.2015 - 07.2022

Sandwich Artist

Steve's Garden Deli
06.2014 - 07.2015

Associate of Applied Science - Physical Therapy Assistance

State Technical College of Missouri

Associate of Arts - General Studies

Moberly Area Community College

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Shannon Hazen