Shannon Heinrich
Moline,IL
Summary
Experienced professional with a diverse background. Worked as a Cashier, Delivery Driver, CNC Operator, and Server, demonstrating strong customer service skills and attention to detail. Proficient in computer systems and software, with a strong ability to learn new procedures quickly. Known for professional demeanor, outstanding communication skills, and self motivation.
Overview
10
10
years of professional experience
Work History
Cashier
Hobby Lobby
Davenport, IA
11.2023 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
FedEx Delivery Driver
FedEx
Rock Island, IL
11.2020 - 10.2023
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
CNC Machine Operator
General Grind And Machine
Aledo, IL
06.2018 - 02.2020
- Enhanced production efficiency by optimizing CNC machine settings and performing routine maintenance.
- Increased product quality by adhering to strict tolerances and carefully monitoring machining processes.
- Exceeded productivity targets consistently, skillfully managing time and workload to achieve outstanding results.
Server
Buffalo Wild Wings
Moline, IL
03.2014 - 03.2017
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Associate of Arts - Sociology
BlackHawk College
Moline, IL05.2025
Skills
- Customer Service
- Returns Processing
- DOT Compliance
- Equipment Operation
- Guest Engagement
- Supply Restocking
Timeline
Cashier
Hobby Lobby
11.2023 - Current
FedEx Delivery Driver
FedEx
11.2020 - 10.2023
CNC Machine Operator
General Grind And Machine
06.2018 - 02.2020
Server
Buffalo Wild Wings
03.2014 - 03.2017
Associate of Arts - Sociology
BlackHawk College