Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Heinrich

Moline,IL

Summary

Experienced professional with a diverse background. Worked as a Cashier, Delivery Driver, CNC Operator, and Server, demonstrating strong customer service skills and attention to detail. Proficient in computer systems and software, with a strong ability to learn new procedures quickly. Known for professional demeanor, outstanding communication skills, and self motivation.

Overview

10
10
years of professional experience

Work History

Cashier

Hobby Lobby
11.2023 - Current
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

FedEx Delivery Driver

FedEx
11.2020 - 10.2023
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.

CNC Machine Operator

General Grind And Machine
06.2018 - 02.2020
  • Enhanced production efficiency by optimizing CNC machine settings and performing routine maintenance.
  • Increased product quality by adhering to strict tolerances and carefully monitoring machining processes.
  • Exceeded productivity targets consistently, skillfully managing time and workload to achieve outstanding results.

Server

Buffalo Wild Wings
03.2014 - 03.2017
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Education

Associate of Arts - Sociology

BlackHawk College
Moline, IL
05.2025

Skills

  • Customer Service
  • Returns Processing
  • DOT Compliance
  • Equipment Operation
  • Guest Engagement
  • Supply Restocking

Timeline

Cashier

Hobby Lobby
11.2023 - Current

FedEx Delivery Driver

FedEx
11.2020 - 10.2023

CNC Machine Operator

General Grind And Machine
06.2018 - 02.2020

Server

Buffalo Wild Wings
03.2014 - 03.2017

Associate of Arts - Sociology

BlackHawk College

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Shannon Heinrich