Shannon Hilliard
Catasauqua,PA
Summary
Enthusiastic sales associate recognized for exceptional customer service and effective communication skills. Experienced in cash and food handling to deliver a positive shopping experience.
Professional with hands-on experience in food preparation and safety. Skilled in maintaining cleanliness and adhering to health regulations. Strong focus on team collaboration and ensuring smooth operations. Known for reliability and adaptability in fast-paced environments.
Motivated Warehouse Worker skilled at providing efficiency in shipping and receiving, inspection and storage operations. Handles diverse materials to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet production and quality goals.
Overview
7
7
years of professional experience
Work History
Sales Associate
Ross Dress for Less
Allentown, PA
11.2023 - 06.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized sales floor by restocking merchandise and ensuring visual displays met company standards.
- Trained new associates on store policies, procedures, and effective customer service techniques.
- Answered customer questions about sizing, accessories, and merchandise care.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
Warehouse Worker
Staffmark Staffing Agency
Quakertown, PA
05.2022 - 04.2023
- Inspected incoming shipments for quality and accuracy, ensuring compliance with safety standards.
- Organized inventory in warehouse, optimizing space for improved accessibility and workflow.
- Collaborated with team members to streamline processes and reduce order fulfillment times.
- Implemented best practices for safety, resulting in a safer work environment for all staff members.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Sales Associate
Dicks Sporing Goods
Whitehall, PA
03.2021 - 08.2021
- Collaborated with team members to achieve sales goals and improve store performance.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sales Associate
Petco Animal Supplies Stores Inc.
Whitehall, PA
07.2020 - 11.2020
- Assisted customers in selecting appropriate pet products and services.
- Maintained merchandise displays, ensuring product availability and organization.
- Processed transactions accurately using point-of-sale systems for efficient checkouts.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Customer Service Cashier/Pizza Maker
Domino's Pizza
Orefield, PA
07.2018 - 05.2020
- Processed customer transactions efficiently using point-of-sale system.
- Handled cash and electronic payments accurately to ensure financial integrity.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Collaborated with team members to ensure smooth operation during peak hours.
- Trained new staff on cashier procedures and customer service best practices effectively.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
High School Diploma -
Parkland High School
Orefield, PA05-2018
Skills
- Problem-solving skills
- Customer service
- Teamwork and collaboration
- Outgoing personality
- Cash handling
- Cash register operation
- Stocking and receiving
- Professional demeanor
- Cleaning techniques
- Safe food handling
Timeline
Sales Associate
Ross Dress for Less
11.2023 - 06.2025
Warehouse Worker
Staffmark Staffing Agency
05.2022 - 04.2023
Sales Associate
Dicks Sporing Goods
03.2021 - 08.2021
Sales Associate
Petco Animal Supplies Stores Inc.
07.2020 - 11.2020
Customer Service Cashier/Pizza Maker
Domino's Pizza
07.2018 - 05.2020
High School Diploma -
Parkland High School