Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Shannon Howington

Cedar Rapids,IA

Summary

Dynamic sales professional with a proven, high volume track record at Ketelsen RV, excelling in customer service and relationship building. Recognized for consistently achieving sales targets through effective problem-solving and teamwork. Skilled in inventory management and cash reconciliation, ensuring operational efficiency while fostering customer loyalty. Reliable and dedicated, committed to enhancing the shopping experience. Diligent associate with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sales Associate

Ketelsen RV
10.2023 - Current
  • Assisted customers in product selection and provided exceptional service to enhance shopping experience.
  • Engaged with customers to address inquiries, resolve issues, and promote loyalty programs effectively.
  • Collaborated with team members to meet daily operational goals and improve store efficiency.
  • Maintained product displays, ensuring merchandise was organized and visually appealing to drive sales.
  • Participated in training sessions to develop knowledge of products, services, and sales techniques.
  • Built relationships with customers to encourage repeat business.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to achieve monthly sales targets.

Assistant Manager

Jeff Jones Furniture On Consignment
09.2013 - 09.2023
  • Assisted in daily operations, ensuring compliance with company policies and procedures.
  • Coordinated team schedules, optimizing workflow and enhancing productivity.
  • Supported management in identifying operational improvements for efficiency gains.
  • Developed training materials, facilitating onboarding for new staff members.
  • Monitored inventory levels, implementing restocking procedures to reduce shortages.
  • Analyzed sales reports to identify trends and inform strategic decisions.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.

Education

High School Diploma -

Thomas Jefferson High School
Cedar Rapids, IA
06.2011

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Relationship building
  • Verbal/written communication
  • Client service
  • Sales expertise

Accomplishments

  • Exceeded monthly quota 12 consecutive times.

    • .

  • Increased productivity by implementing Facebook marketing driving sales leads
  • multiple number 1 sales associate of the month between 4 locations totaling over a million dollars in product moved.

Certification

Dale Carnegie executive leadership course

Interests

  • Volunteering with habitat for Humanity
  • Outdoor Recreation
  • Gardening
  • Horseback Riding
  • ceramics

Timeline

Sales Associate

Ketelsen RV
10.2023 - Current

Assistant Manager

Jeff Jones Furniture On Consignment
09.2013 - 09.2023

High School Diploma -

Thomas Jefferson High School

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