Shannon Kamp
Martinsburg
Summary
Customer Service Specialist experienced in prioritizing and multi-tasking in fast-paced environments. Achieved high levels of customer satisfaction through effective issue resolution and support, while contributing to team goals and driving sales to increase revenue.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
The Vape Saloon
Martinsburg
11.2024 - Current
- Assisted customers with product selection and inquiries.
- Resolved customer inquiries in a timely manner.
- Handled customer complaints with empathy and professionalism.
- Educated customers on product features and usage techniques.
- Provided information about products and services available to customers.
- Processed transactions efficiently at the point of sale.
- Processed customer returns and exchanges efficiently.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Handled cash register operations accurately during peak times.
- Collaborated with team members to ensure smooth operations.
- Managed inventory levels and restocked products as needed.
- Provided feedback to management on customer preferences and trends.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Lead Associate
Aldi Foods
Charlestown
08.2022 - 10.2024
- Managed daily operations of the store, including staffing, scheduling, inventory control, merchandising, and customer service activities.
- Supervised daily store operations and ensured compliance with company policies.
- Trained new associates on customer service standards and operational procedures.
- Created and implemented strategies for improving customer relations, increasing sales, and reducing costs.
- Managed inventory levels and organized stock to optimize product availability.
- Implemented visual merchandising strategies to enhance product presentation in-store.
- Coordinated team schedules to ensure adequate staffing during peak hours.
- Assisted in resolving customer inquiries and complaints effectively and efficiently.
- Monitored sales floor activities to maintain a clean and safe shopping environment.
- Collaborated with management on promotional events and special sales initiatives.
- Assisted manager by implementing new policies and training entire team on latest procedures.
Education
Martinsburg High School
Martinsburg, WVSkills
- Customer service
- Cash handling
- Sales closing
- Merchandise upselling
- Sales optimization
- Inventory management
- Visual merchandising
- Product knowledge
- Operational compliance
- Retail marketing
- Training and development
- Clerical support
- Effective communication
- Team collaboration
- Problem solving
- Conflict resolution
- Active listening
- Time management
Timeline
Customer Service Associate
The Vape Saloon
11.2024 - Current
Lead Associate
Aldi Foods
08.2022 - 10.2024
Martinsburg High School