SHANNON KEKAHUNA
Las Vegas,Nevada
Summary
Highly Motivated individual with various Customer Service, Administrative & Accounting experience. I am seeking a position which will enrich my talent and allow me to utilize my experience and skills.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Hawaiian Airlines
Las Vegas, NV
03.2023 - Current
- Greet passengers and answer their questions and address their concerns regarding their flight.
- Assist passengers with checkin process for their flight including the acceptance of their baggage.
- Coordinate and prepare gate for the arrival and departure of aircraft.
- Deplane and board the aircraft.
- Assist guest while they are retrieving their luggage. Including filing reports for missing, damage and unclaimed baggage,
Community Outreach Coordinator
Asian Community Resource Center
01.2021 - Current
- Qualify clients for Nevada Healthcare, Medicaid or Medicare insurance programs.
- Organize, schedule and deliver food pantry items to the elderly.
- Educate and refer individuals and families to medical services, housing programs and food resources.
Account Specialist II
The Venetian Las Vegas
10.2018 - 09.2021
- Process weekly invoices, payments and reconcile wholesale accounts.
- Process and journal daily adjustments and payments posted by Accounts Receivable Team.
- Reconcile and maintain credit card accounts.
- Assist fellow Team Members in various departments resolve Guest disputes via phone or email.
Customer Service Representative
NV Energy
10.2016 - 10.2018
- Answer high Volume of calls.
- Process service orders for installation and trouble call appointments.
- Collect and provide information related to outages.
- Assist customers with billing inquiries and payments.
- Offer services related to energy efficiency and money saving tips.
Credit Analyst Representative II
Sprint
08.2014 - 10.2016
- Answer high volume of calls regarding application status.
- Qualify customers for services by verifying credit worthiness.
- Verify customers identity to prevent fraud.
Credit Collections Representative
Oceanic Time Warner Cable
07.2002 - 05.2014
- Work closely with collection agency regarding payment reporting, debt assignments and credit report updating.
- Work closely with Customer Service Representatives regarding acceptable payment arrangements on delinquent accounts.
- Communicate with financial institution regarding payment processing, returned checks and credit card rejections and disputes.
- Verify orders and review contract of services with clients.
- Handled all inbound calls & emails and key-entered orders for assigned accounts and clients.
- Scheduled work orders and coordinated installation of cable services with field technicians.
- Processed payments and resolved billing disputes and discrepancies.
- Cashiering, equipment distribution & retrieval, switchboard relief, dispatch support, converter control, mail room clerk.
Timeline
Customer Service Representative
Hawaiian Airlines
03.2023 - Current
Community Outreach Coordinator
Asian Community Resource Center
01.2021 - Current
Account Specialist II
The Venetian Las Vegas
10.2018 - 09.2021
Customer Service Representative
NV Energy
10.2016 - 10.2018
Credit Analyst Representative II
Sprint
08.2014 - 10.2016
Credit Collections Representative
Oceanic Time Warner Cable
07.2002 - 05.2014