Shannon Kitchens
CUMMING,GA
Summary
Dynamic Regional Account Manager with a proven track record, driving revenue growth and cultivating strong physician relationships. Expert in territory management and performance tracking, achieving President's Club status. Skilled in strategic planning and analysis, leveraging industry expertise to enhance market penetration and deliver impactful healthcare solutions.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Regional Account Manager
Scope Health
Dublin, Ireland (remote-Atlanta, GA)
08.2022 - Current
- Developed strategic account plans for large territory of three states with a 40-60% growth margin year over year.
- Managed regional sales pipeline, identifying opportunities to drive revenue growth and market penetration in the dry eye space.
- Collaborated with cross-functional teams to deliver healthcare solutions that address client needs for both retail and direct sales.
- Analyzed competitor products to better educate on product quality and benefits.
- Cultivated strong relationships with physicians, resulting in increased loyalty and long-term partnerships across accounts.
- Achieved regional sales targets by developing strategic plans and executing effective account management practices (President's Club 2025).
- Developed robust sales pipelines by networking at industry events, actively pursuing leads, and nurturing professional connections.
Territory Sales Manager
RVL Pharmaceuticals
Atlanta, Ga
06.2021 - 08.2022
- Part of product launch team for new, ophthalmic eyedrop, UPNEEQ. Formalized sales process to enhance operations and promote acquisition of new customers.
- Expanded territory by 139% in first quarter by engaging existing partner relationships.
- Trained staff members on effective sales techniques for new buy and bill implementation.
- Devised creative territory development strategies and hosted speaker events.
Territory Sales Representative
Lunovus
Birmingham, AL (remote-Atlanta, GA)
04.2020 - 06.2021
- Implemented sales management and development techniques to grow territory by 74% in first six months.
- Sell a portfolio of nutraceutical and software sales solutions to physicians.
- Used Hubspot to analyze data to find most efficient sales methods to increase sales and promote lead generation.
- Surpassed monthly goals over 100% consecutively for entire tenure.
- Launched and trained new auto-ship software platform.
Partner Network Manager
LCA Vision Inc.
Cincinnati, OH (remote-Atlanta, GA)
08.2016 - 03.2020
- Led strategic initiatives to enhance operational efficiency and improve service delivery across multiple locations.
- Established and managed physician accounts in Georgia and Florida.
- Executed marketing plans to increase branding exposure, customer traffic, and increase partner growth.
- Averaged 64% partner growth year over year to customer accounts through effective customer service and cold calling.
- Strengthened branding initiatives by coordinating patient seminars, CE events, and attending state/national conferences.
- Oversee 8 territory markets/ 16 employees with training to implement market growth and increase revenue.
Certified Ophthalmic Technician/Surgical Technologist
LCA Vision Inc.
Atlanta, GA
04.2005 - 10.2014
- Conducted comprehensive patient eye exams, including refractometry, papillary function, lasik surgery preoperative measurements.
- Assisted in lasik surgery and triage.
- Assisted market director and doctors in reviewing pricing strategies, local competition, patient education to maximize surgical outcomes.
- Lead trainer for new employees implementing HIPAA and OSHA guidelines.
Education
Associate of Science - Business Management
Kennesaw State College
KennesawSkills
- Territory management
- Revenue growth
- Performance tracking
- Industry expertise
- Detail-oriented
- Compliance
Certification
- Certified Ophthalmic Technician (COT)
Timeline
Regional Account Manager
Scope Health
08.2022 - Current
Territory Sales Manager
RVL Pharmaceuticals
06.2021 - 08.2022
Territory Sales Representative
Lunovus
04.2020 - 06.2021
Partner Network Manager
LCA Vision Inc.
08.2016 - 03.2020
Certified Ophthalmic Technician/Surgical Technologist
LCA Vision Inc.
04.2005 - 10.2014
Associate of Science - Business Management
Kennesaw State College