Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Shannon Kubesh

Brainerd,MN

Overview

23
23
years of professional experience
4
4
years of post-secondary education

Work History

Front Desk Receptionist

Northern Family Chiropractic
09.2019 - 02.2024
  • Welcomed patients, answered general billing and insurance questions.
  • Expedited check-in and check-out procedures for patients.
  • Scheduled, coordinated and confirmed appointments while operating high volume of calls and monitoring online booking.
  • Resolved insurance discrepancies promptly.
  • Assisted with clerical and administrative needs.

Nutrition Assistant

Essentia Health
09.2011 - 10.2019
  • Worked in call center assisting patients with room service orders while following dietary restrictions.
  • Assisted serving of food in a tray line with established nutrition guidelines.
  • Assisted in maintaining a clean and organized kitchen, adhering to food safety regulations.

Sales Associate

TJ Maxx
09.2017 - 06.2018
  • Worked on the mark down team discounting merchandise.
  • Worked cash register operations and assisted customers with credit card applications.
  • Managed returns, exchanges and refunds in accordance with store policy while maintaining a calm demeanor during busy, high-stress situations.
  • Answered customer questions about products and helped locate merchandise.

Catalog Sales/Customer Service

Just For Kix Inc
09.2006 - 11.2010
  • Managed a high volume of phone calls while assisting customers and entering orders into computer.
  • Monitor international orders: including contacting customers, processing orders, calculate shipping charges, and shipping packages.
  • Purchasing merchandise for catalog sales while managing warehouse inventory. Updated merchandise counts in computer system.
  • Contacted vendors
  • Picked, packed, and shipped orders.
  • Updated customers of back ordered merchandise and anticipated ship dates.

Coffee Bar Manager

Christmas Point Wild Rice Co
04.2001 - 07.2006
  • Hired, supervised, and trained baristas
  • Oversaw food preparation and monitored safety protocols.
  • Monitored inventory levels and placed orders for food and supplies.
  • Contacted vendors.
  • Scheduled employees.

Purchasing Assistant

Grand Casino Mille Lacs
05.2004 - 08.2004
  • Created purchase orders for multiple departments.
  • Placed orders using phone, mail, fax, and computer.
  • Contacted vendors to resolve issues efficiently.

Education

No Degree - Business Management

The College of St. Scholastica
Brainerd, MN
09.2001 - 05.2004

Associate of Arts -

Bemidji State University
Bemidji, MN
09.1997 - 05.1999

Skills

Customer Service

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Additional Information

I am very organized and detail oriented. Most of my prior work experience has involved a good deal of multi-tasking and I excel in a setting that allows me to employ my strong communication skills in combination with duties that require close attention to detail. I have excellent computer skills and tend to take on new learning quickly and independently. I am eager to apply my skills and aptitudes to this new position and am confident that, given the opportunity, I will do extremely well.

Timeline

Front Desk Receptionist

Northern Family Chiropractic
09.2019 - 02.2024

Sales Associate

TJ Maxx
09.2017 - 06.2018

Nutrition Assistant

Essentia Health
09.2011 - 10.2019

Catalog Sales/Customer Service

Just For Kix Inc
09.2006 - 11.2010

Purchasing Assistant

Grand Casino Mille Lacs
05.2004 - 08.2004

No Degree - Business Management

The College of St. Scholastica
09.2001 - 05.2004

Coffee Bar Manager

Christmas Point Wild Rice Co
04.2001 - 07.2006

Associate of Arts -

Bemidji State University
09.1997 - 05.1999

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Shannon Kubesh