Shannon Lea
Seabrook
Summary
Demonstrated customer service expertise with a focus on detail and effective multitasking. Strong work ethic complemented by teamwork capabilities. Proven ability to thrive in fast-paced, dynamic environments while enhancing operational efficiency through successful sales closures and revenue generation. Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
18
18
years of professional experience
Work History
Inside Sales Representative
Homeco Plus
Webster
08.2025 - Current
- Engaged new and existing customers to identify needs and propose tailored product and service solutions.
- Generated sales through strategic outbound calling and diligent lead follow-up.
- Negotiate prices, terms of sale and service agreement to close transactions.
- Conduct product demonstrations to showcase features and benefits effectively.
- Provide customers with product information, pricing and availability.
- Addressed customer inquiries promptly and professionally to ensure high levels of customer satisfaction.
- Follow up on pending orders and inquiries in a timely manner.
- Maintain detailed records of customer interactions, orders and status updates.
- Communicate with various vendors to stay updated on product knowledge, pricing, and showroom displays.
CSR|Dispatch
DH Services, LLC
League City
08.2023 - 05.2025
- Scheduled and dispatched plumbing service personnel to client locations based on priority and availability.
- Communicated effectively with plumbing service personnel to provide necessary details and updates.
- Tracked ongoing service calls, providing timely updates to clients.
- Monitored the status of ongoing service calls and provide updates to clients as needed.
- Received and processed service requests from clients via phone, email, or online platforms.
- Maintained accurate records of service requests, appointments, and client interactions.
- Resolved client inquiries and issues efficiently to enhance satisfaction.
- Conducted follow-up calls to clients, gathering feedback to improve service.
Field Sales Representative
NFIB
Nashville
06.2019 - 03.2023
- Obtained on an average at least three new business accounts daily during tenure.
- Increased new accounts by leveraging personal and professional networks to build lasting relationships, contributing to significant business growth.
- Attracted new customers and retained existing ones through proactive management of needs and development of tailored solutions, enhancing overall customer satisfaction.
- Delivered exceptional customer service, achieving nearly 100% customer retention rate and securing yearly membership renewals.
- Collaborated with marketing teams to develop targeted campaigns that increased brand awareness and generated new leads.
- Honored with various awards for exceptional contribution to sales, notably the President's Club.
Contractor
ON-SITE EVENT MUSIC COORDINATOR
Denver
01.2013 - 12.2019
- Managed event bookings and collaborated with clients to finalize set-up, music playlists, announcements, and requirements, ensuring tailored event experiences.
- Coordinated scheduling and usage of sound, lighting, and other venue equipment for special events, optimizing technical support for seamless execution.
- Operated sound and lighting equipment, significantly enhancing event atmosphere and audience engagement.
- Troubleshot issues during live events, ensuring seamless technical support.
- Set up and installed microphones, lights, video monitors, projectors, speakers, and video cameras.
- Adapted music selections based on real-time audience feedback during performances.
- Networked with local artists and vendors to create partnerships for future events.
Inside Sales Associate
HOME ADVISOR
Golden
01.2008 - 12.2010
- Scheduled meetings with potential and existing customers to talk about new products and services.
- Managed 200 incoming customer calls daily, providing timely assistance and product information.
- Drove sales through outbound calling and lead follow-up, utilizing scripts and effective phone techniques.
- Provided customers with product information, pricing and availability.
- Conducted follow-ups with customers to ensure satisfaction and resolve technical or service issues post-sale.
- Performed background checks, including verification of proper licensing and insurance.
Education
MEDICAL ASSISTANT CERTIFICATION -
NATIONAL INSTITUTE OF TECHNOLOGY
HOUSTON, TEXASEARNED SOME COLLEGE CREDITS -
SAN JACINTO COLLEGE
HOUSTON, TEXASSkills
- Lead generation
- Sales expertise
- Telephone sales
- Sales presentations
- Revenue growth
- Price negotiation
- Sales reporting
- Product demonstration
- Customer service
- Communication
- Issue resolution
- Active listening
- Detail management
- Multitasking
- Time management
- Meeting deadlines
- Teamwork
- Networking skills
- Persuasive negotiator
- Interpersonal skills
- Rapport building
- Project management
Qualifications Summary
- Dedicated and reliable professional with a strong commitment to delivering exceptional results and maintaining high performance standards.
- Proven team player who collaborates effectively across departments to support shared goals and enhance overall productivity.
- Skilled in sales strategy, customer engagement, and revenue generation, consistently meeting or exceeding performance targets.
- Strong communication and relationship‑building abilities, with a track record of driving customer satisfaction and repeat business.
- Quick learner with a proactive mindset, adaptable to fast‑paced environments and evolving business needs.
Accomplishments
National President's Club - NFIB, 2019-2020
Timeline
Inside Sales Representative
Homeco Plus
08.2025 - Current
CSR|Dispatch
DH Services, LLC
08.2023 - 05.2025
Field Sales Representative
NFIB
06.2019 - 03.2023
Contractor
ON-SITE EVENT MUSIC COORDINATOR
01.2013 - 12.2019
Inside Sales Associate
HOME ADVISOR
01.2008 - 12.2010
MEDICAL ASSISTANT CERTIFICATION -
NATIONAL INSTITUTE OF TECHNOLOGY
EARNED SOME COLLEGE CREDITS -
SAN JACINTO COLLEGE