Shannon Lewis
Atlanta,GA
Summary
Dynamic leader with a proven track record at Family Dollar, enhancing operational efficiency and spearheading growth. Skilled in client relationship management and adept at conflict resolution, I significantly raised customer satisfaction ratings. My strategic vision and adaptability have consistently driven business success, demonstrating a commitment to excellence and team development.
Overview
14
14
years of professional experience
Work History
Customer Service Sales Representative
Simply 10
09.2024 - Current
- Responded to customer requests for products, services, and company information.
- Cross-trained and provided backup support for organizational leadership.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Investigated and resolved customer inquiries and complaints quickly.
Assistant Store Manager
Citi Trends
04.2024 - 09.2024
- Trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
General Manager
Family Dollar
08.2022 - 03.2024
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and guided team members to maintain high productivity and performance metrics.
Office Manager
Best Homes Services
11.2010 - 06.2020
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
Education
Associate of Applied Science - Medical Administrative Assistant
Ultimate Medical Academy
Clearwater, FL10-2017
Skills
- Persuasion techniques
- Sales quota achievement
- Adaptability and flexibility
- Upselling
- Data entry
- Client relationship management
- Conflict resolution
- Customer complaint resolution
- Phone etiquette
- Sales pitching
- Incoming call management
- Appointment scheduling
Timeline
Customer Service Sales Representative
Simply 10
09.2024 - Current
Assistant Store Manager
Citi Trends
04.2024 - 09.2024
General Manager
Family Dollar
08.2022 - 03.2024
Office Manager
Best Homes Services
11.2010 - 06.2020
Associate of Applied Science - Medical Administrative Assistant
Ultimate Medical Academy
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