Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Mack

Cleveland,OH

Summary

Versatile and results-oriented professional with a proven track record at Cleveland Clinic, enhancing patient satisfaction and ensuring HIPAA compliance. Excelled in roles requiring strong verbal communication and patient confidentiality skills. Demonstrated leadership by mentoring staff and implementing efficient operational strategies, significantly improving team productivity and service quality.

Overview

24
24
years of professional experience

Work History

Patient Service Specialist

Cleveland Clinic
08.2022 - Current
  • Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
  • Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
  • Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.

Floor Supervisor

Cleveland Metro Parks
08.2017 - 09.2023
  • Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
  • Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
  • Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
  • Boosted sales through effective merchandising strategies and attention to product placement on the floor.

Cook

Cleveland Metropolitan School District
12.2000 - 08.2022
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.

House Manager

Cleveland Cinemas
11.2012 - 08.2017
  • Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
  • Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
  • Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
  • Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
  • Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
  • Developed and implemented new housekeeping practices to increase productivity and cohesiveness.

Education

Administrative

BryanT & Stratton College
Cleveland, OH

High School Diploma -

Lincoln-West
3202 W. 30th Street
06-1990

Skills

  • Appointment scheduling
  • Patient confidentiality
  • Insurance verification
  • Professionalism and ethics

Timeline

Patient Service Specialist

Cleveland Clinic
08.2022 - Current

Floor Supervisor

Cleveland Metro Parks
08.2017 - 09.2023

House Manager

Cleveland Cinemas
11.2012 - 08.2017

Cook

Cleveland Metropolitan School District
12.2000 - 08.2022

Administrative

BryanT & Stratton College

High School Diploma -

Lincoln-West

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Shannon Mack