Shannon Mansfield
Craftu Tap House and Restaurant
Lynbrook
5
years of professional experience
Enthusiastic professional with a track record in hospitality. Known for strong multitasking and scheduling skills, effectively enhancing guest experiences while maintaining a welcoming atmosphere. Consistent organizing and managing of large groups of people.
Work History
Restaurant Hostess
3 Years 1 Month- Greeted and seated guests, ensuring a welcoming atmosphere and positive first impression.
- Managed reservation system, optimizing table turnover and enhancing guest experience.
- Coordinated with kitchen and wait staff to streamline service flow during peak hours.
- Monitored dining room activity, addressing guest needs promptly to maintain satisfaction levels.
- Trained new host staff on operational procedures and customer service standards.
- Assisted in organizing special events, contributing to enhanced restaurant visibility and patron engagement.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Restaurant Hostess
2 Years 5 Months- Implemented strategies for improving seating efficiency, reducing wait times for guests.
- Handled customer inquiries and complaints with professionalism, resolving issues effectively.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Answered phone calls to take orders, give information and document reservations.
Deli Worker
10 Months- Managed daily deli operations, ensuring high-quality food preparation and service standards.
- Prepared custom sandwich orders, adhering to customer preferences while maintaining high-quality standards.
- Collaborated with team to streamline inventory management, reducing waste and improving stock accuracy.
- Assisted customers with product selection, enhancing overall shopping experience and satisfaction.
- Maintained cleanliness and organization of workstations, adhering to health regulations consistently.
Restaurant Hostess
3 Months- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Education
High School Diploma
Skills
Customer service
Strong multitasking
Greeting guests
Active learning
Scheduling
Reservations coordination
Phone etiquette
Detail-oriented
Interests
Music
Acting and Theater
Creative Writing
Timeline
Deli Worker
Lynbrook Deli
10.2023 - 08.2024Read More
Restaurant Hostess
Craftu Tap House and Restaurant
06.2023 - CurrentRead More
Restaurant Hostess
Rivermill
03.2023 - 08.2025Read More
Restaurant Hostess
Villa Maria
08.2021 - 11.2021Read More
Lynbrook Senior High School
High School Diploma
Read More
Studies
Took classes in media production where organizing and making files, using editing software, and camera work was taught.