Shannon McClure
Shepherdsville,KY
Summary
Dedicated Customer Service Representative skilled in complaint handling and problem solving. Proven ability to train staff and enhance customer relationships, ensuring satisfaction and loyalty.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Cedar Paylake
Shepherdsville, Kentucky
02.2019 - 08.2025
- Assisted customers with inquiries and resolved issues efficiently.
- Handled customer complaints with empathy and professionalism.
- Maintained organized records of customer interactions for follow-up purposes.
- Trained new staff on company policies and customer service protocols.
- Monitored inventory levels to ensure product availability for customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Representative
Shell Gas Station
Lewisville, Texas
06.2010 - 01.2018
- Handled customer complaints with empathy and professionalism.
- Maintained organized records of customer interactions for follow-up purposes.
- Monitored inventory levels to ensure product availability for customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
High School Diploma -
Lewsivlle High School
Lewisville, TX01-1995
Skills
- Order processing
- Customer relationship management
- Team development
- Complaint handling
- Problem solving
- Customer engagement
- Time management
- Multi-line telephone operations
- Money handling
- Strong teamwork
Timeline
Customer Service Representative
Cedar Paylake
02.2019 - 08.2025
Customer Service Representative
Shell Gas Station
06.2010 - 01.2018
High School Diploma -
Lewsivlle High School