Shannon McCrary
Oglethorpe,GA
Summary
Organized and dedicated Administrative Support Specialist with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Effectively working with attention to critical priorities and handling documentation and schedules based on business needs. Posses excellent work ethic, absolute integrity and outstanding dependability record.
Overview
6
6
years of professional experience
Work History
Administrative Specialist
Georgia Department Of Corrections
05.2012 - 02.2016
- Created and implemented a new filing system, resulting ina 30% increase in document retrieval.
- Screened and answered an average of 50 calls per day from customers and accurately typed their information into the CRM systems.
- Achieved a 95% customer satisfaction rate by providing prompt and courteous responses to client inquires and resolving issues effectively.
- Ensured accurate verification of customer information and minimized errors, resulting in a 98% resolution rate and increased customer loyalty.
- Maintained an accuracy rate of 95%, while processing a large volume of data, ensuring data integrity and reliability for decision making.
Correctional Officer
Georgia Department Of Corrections
06.2010 - 05.2012
- Reviewed and updated company policies and procedures on a quarterly basis, ensuring compliance with facility regulations.
- Prepared and edited reports and documents with attention to detail, earning praise from the Deputy Warden of the facility.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals, decreasing 95% of discrepancies.
- Completed intake paperwork, fingerprints, and searches.
Education
BBA - Business Administration
Columbia Southern University
Orange Beach, AL12.2020
Skills
- Clerical Support
- Computers and Technology
- Electronic Filing System
- Active Listening
- Great Eye for Detail
- File Documents
- 10-Key Proficiency
- Negotiation
- Administrative Procedures
Timeline
Administrative Specialist
Georgia Department Of Corrections
05.2012 - 02.2016
Correctional Officer
Georgia Department Of Corrections
06.2010 - 05.2012
BBA - Business Administration
Columbia Southern University
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