Shannon McIntosh
Means,KY
Summary
Dynamic and dedicated professional with extensive experience at Dollar General, excelling in customer service and cash handling. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Recognized for maintaining a balanced cash drawer and adapting quickly to new POS technologies, ensuring seamless transactions and a positive shopping experience.
Overview
7
7
years of professional experience
Work History
Cashier
Dollar General
Means, KY
02.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in locating products and provided excellent service.
- Maintained a clean and organized checkout area to enhance customer experience.
- Handled cash management, including balancing registers at shift end.
- Stocked shelves and ensured merchandise was displayed according to company standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Set up new sales displays each week with fresh merchandise.
Caregiver
Owingsville Manor
Owingsville, KY
06.2019 - 11.2024
- Assisted clients with daily living activities, ensuring comfort and safety.
- Maintained cleanliness and organization of client living spaces.
- Provided companionship and emotional support to enhance well-being.
- Monitored client health conditions, reporting changes to supervisors.
- Administered medications as directed, following established protocols.
- Assisted in meal preparation, catering to dietary restrictions and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Education
Associate Degree in Nursing -
Maysville Community And Technical College
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Cash handling
Cleaning and sanitizing
Customer service excellence
Money handling
Reliability and punctuality
Cash handling and management
Cash register operation
Written and verbal communication
Order taking
Professionalism and courtesy
Payment processing
Product restocking
Conflict resolution
POS system operations
ID verification
Attention to detail
Daily reporting
Fraud prevention awareness
Loss prevention
Spirit, wine, and beer expertise
Multitasking and organization
Empathy and patience
Credit card processing
Basic math
Ordering and stocking
Receipt handling
Credit and cash transactions
Hospitality and accommodation
Problem-solving
Caring for patients
Meal preparation
Dietary preparation
Medicine administration
Timeline
Cashier
Dollar General
02.2025 - Current
Caregiver
Owingsville Manor
06.2019 - 11.2024
Associate Degree in Nursing -
Maysville Community And Technical College