Professional Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline

Shannon Nicholson

Kelly Services
Pine Hill
1
Language
12
years of professional experience

Knowledgeable educator with background in substitute teaching. Engaged students through interactive lessons and maintained positive classroom environment. Demonstrated adaptability and effective classroom management skills.

Experienced with classroom instruction, student engagement, and curriculum implementation. Utilizes effective teaching strategies to maintain conducive learning environment. Strong understanding of classroom management and adaptability.

Professional educator prepared for role with strong background in fostering student development and managing classroom dynamics. Valued for ability to collaborate effectively with colleagues and adapt to changing needs. Skilled in lesson planning, classroom management, and engaging diverse student populations. Known for reliability, excellent communication, and results-driven approach.

Work History

Substitute Teacher

2 Years 2 Months
Kelly Services | 08.2024 - Current
  • Delivered engaging lessons and managed classroom activities to foster student learning.
  • Delivered engaging lessons across various subjects, adapting to diverse classroom environments.
  • Implemented effective classroom management techniques to maintain student focus and discipline.
  • Fostered a nurturing classroom environment conducive to early childhood learning and development.
  • Currently Working with Kelly services as a substitute teacher
  • Substitute training
  • Been substituting for 2 years
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.
  • Love kids
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Teach Pre K - 6th Grade
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Customer Service Representative

4 Years
Afni | 05.2019 - 05.2023
  • Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
  • Processed orders and returns accurately, maintaining operational integrity in transactions.
  • Monitored performance metrics to ensure adherence to quality standards in customer interactions.

Customer Service Representative

1 Year 2 Months
Alorica | 02.2018 - 04.2019
  • Resolved customer inquiries through effective communication and problem-solving skills.
  • Processed customer orders and returns accurately using company-specific software systems.
  • Resolved customer inquiries and complaints through various communication channels, ensuring prompt and effective solutions.

Security Guard

3 Years
Golden Dragon | 01.2015 - 01.2018
  • Conducted routine patrols, identifying and addressing potential hazards promptly.
  • Monitored premises to ensure safety and security for staff and visitors.
  • Maintained detailed logs of daily activities and incidents for record-keeping purposes.
  • Responded effectively to emergency situations, coordinating with law enforcement as needed.
  • Trained new security personnel on protocols, procedures, and safety measures.
  • Developed and implemented improved surveillance techniques to enhance monitoring efficiency.

Education

High School Diploma

Marengo High School | Dixons Mills | 05-2013

Bachelor of Science - Bachelor of Science in Health Management

University of Phoenix | Tempe, AZ | 10-2025

Skills

Classroom management
Adaptable
Relationship building and management
Student engagement
Group and individual instruction
Classroom organization
Positive reinforcement
Behavior management

Accomplishments

    Member of NSLS

Languages

English
Native or Bilingual

Timeline

Substitute Teacher

Kelly Services
08.2024 - CurrentRead More

Customer Service Representative

Afni
05.2019 - 05.2023Read More

Customer Service Representative

Alorica
02.2018 - 04.2019Read More

Security Guard

Golden Dragon
01.2015 - 01.2018Read More

University of Phoenix

Bachelor of Science from Bachelor of Science in Health Management
Read More

Marengo High School

High School Diploma
Read More
Shannon Nicholson