Shannon Nolley
Houston
Summary
Detail-oriented professional with extensive experience in customer service and client relations. Demonstrated success in improving guest experiences through effective communication and problem-solving. Strong ability to address client needs and resolve issues promptly, resulting in increased satisfaction and loyalty.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Server
LaLucha
Houston
05.2022 - Current
- Delivered exceptional customer service in a fast-paced dining environment.
- Managed table assignments to ensure timely service for all guests.
- Collaborated with kitchen staff to coordinate food orders and enhance presentation.
- Maintained cleanliness and organization of dining area throughout shifts.
- Performed opening and closing duties, including setup and supply restocking.
- Accurately took customer orders in a prompt manner.
- Operated POS terminals for order input, bill splitting, and total calculations.
Office Manager
Joe Taylor'd Trucking LLC
Houston
01.2019 - Current
- Streamlined daily office operations to enhance efficiency and organization.
- Promoted teamwork and collaboration to foster a positive work environment.
- Maintained an organized filing system for records, correspondence, and documents.
- Answered phone calls, responded to emails, routed mail, and coordinated courier services.
- Resolved customer inquiries promptly while building positive client relationships.
- Coded and entered daily invoices using in-house accounting software.
- Ensured compliance with employment practices and applicable laws.
Server
Grand Lux Cafe
Houston
01.2010 - 05.2018
- Managed table assignments, ensuring timely service for all guests.
- Trained new servers on menu items and service protocols, enhancing team efficiency.
- Handled cash transactions, processing payments accurately to ensure financial integrity.
- Resolved customer complaints swiftly, maintaining high levels of satisfaction.
- Delivered exceptional service to a high volume of customers daily.
- Displayed enthusiasm and knowledge about menu offerings.
- Communicated with hosts, bussers, and kitchen staff to streamline service preparation.
Education
High School Diploma -
Inglewood High School
Inglewood, CA06-1996
Skills
- Customer service and client relations
- POS operation and management
- Team collaboration and communication
- Time management and organization
- Problem solving and multitasking
- Dish preparation and allergy awareness
- Strong work ethic
Affiliations
I love to read books, and ride motorcycles. When I am not doing either of those I am spending time with My Grandbabies.
Certification
I have my Food Handlers Certificate and TABC card.
Timeline
Server
LaLucha
05.2022 - Current
Office Manager
Joe Taylor'd Trucking LLC
01.2019 - Current
Server
Grand Lux Cafe
01.2010 - 05.2018
High School Diploma -
Inglewood High School