Shannon O'Brien
Naples,FL
Summary
Strong work ethic and exceptional customer service skills Proven track record in operational improvements and team leadership, enhancing workflow efficiency and guest satisfaction. Proficient in cash handling and food safety practices, committed to maintaining high cleanliness standards.
Overview
20
20
years of professional experience
Work History
Server
Goldies Restaurant
Naples, Fl
04.2005 - Current
*Assisted in training new staff
*Communicated effectively with kitchen to make sure food came out I'm a timely manner
*Maintained cleanliness and organization in dining room/restaurant
*Processed transactions accurate through POS
*Provided exceptional customer service
Manager
Goldies Restaurant
Naples
04.2005 - Current
*Led team in operational improvements to enhance work flow efficiency.
*Payroll
*Menu reconstruction
*Inventory management
*Staff scheduling
*Knowledge of health and food safety
*Daily bank deposits
*Various POS systems
*Focus on exceeding guest expectations
Education
Barron Collier High School
Naples, Fl06.2002
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Food safety practices
- Performance improvement
- Table bussing
- Guest relations management
- Point of sale operation
Timeline
Server
Goldies Restaurant
04.2005 - Current
Manager
Goldies Restaurant
04.2005 - Current
Barron Collier High School