Shannon Olin
Abram Olin Tree
Knoxville,TN
8
years of professional experience
Work History
Customer Service Agent
1 Year 8 Months- Assisted passengers with check-in, boarding, and gate processes while maintaining accurate travel documentation.
- Resolved customer inquiries, rebooking needs, and service disruptions with professionalism and urgency.
- Processed baggage handling requests, special service arrangements, and irregular travel situations accurately.
- Monitored boarding timelines, departure readiness, and flight status updates to keep operations on schedule.
- Coordinated with ramp, gate, and operations teams to support safe, efficient turnaround activities.
- Mentored new customer service agents on service standards, procedures, and airport workflows.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
- Responded proactively and positively to rapid change.
Bookkeeper/Office Administrator
4 Years 3 Months- I work from home recording all financial and tax information. I also communicate with all customers and schedule all jobs for company.
Permitting Specialist
9 Months- I came into this company as a pre permit admin. During my time here, I have worked two states at once for pre permit, moved to permitting, where I was responsible for pulling building and electrical permits in the state of Georgia. I was also responsible for keeping my electricians calendar for upgrades in the state of Kentucky.
HEALTH UNIT SECRETARY
11 Months- Coordinated patient admissions, discharges, and transfers while maintaining accurate unit records.
- Collaborated with interdisciplinary teams to develop individualized care plans tailored to each patient's needs.
- Demonstrated strong multitasking abilities by managing phone calls, visitor inquiries, and clerical tasks simultaneously.
- Managed telephone communications, relayed provider messages, and prioritized urgent requests.
- Updated electronic medical records with orders, census changes, and patient information.
- Transcribed physician orders and verified documentation for completeness and accuracy.
Education
High school diploma
Skills
Administrative assistant
Scheduling
Customer Service
Payments
File management
Complaint handling
Timeline
Customer Service Agent
Piedmont Airlines
02.2025 - CurrentRead More
Bookkeeper/Office Administrator
Abram Olin Tree
07.2022 - CurrentRead More
Permitting Specialist
Solar Titan USA
09.2021 - 06.2022Read More
HEALTH UNIT SECRETARY
UT MEDICAL CENTER
05.2018 - 04.2019Read More
High school diploma
Read More