Shannon O'Neal Wise Jr
Middle River,MD
Summary
Motivated individual offers strong work ethic and punctuality. Uses organizational and team collaboration skills to improve processes.
Overview
2
2
years of professional experience
Work History
Manager
Potomac Pizza
02.2024 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Kitchen Staff
Potomac Pizza
06.2023 - 02.2024
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Learned other teammates' work tasks to train as backup.
- Made food according to standard recipes with requested changes for customer satisfaction.
Cashier
Potomac Pizza
03.2023 - 06.2023
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
Education
Associate of Science - Computer Science Major
Bowie State University
Bowie, Maryland05-2028
Perry Hall High School -
Perry Hall High School
Baltimore, Maryland05.2024
Dual Enrollment - undefined
Community College of Baltimore County
Essex, Maryland09.2023
Skills
- Team leadership
- Project management
- Problem-solving
- Python
- Java
- HTML
- Clear communication
Hobbies and Interests
- Playing strategic video games
- Participating in different mentally stimulating activities
Languages
French
Limited Working
Timeline
Manager
Potomac Pizza
02.2024 - Current
Kitchen Staff
Potomac Pizza
06.2023 - 02.2024
Cashier
Potomac Pizza
03.2023 - 06.2023
Dual Enrollment - undefined
Community College of Baltimore County
Associate of Science - Computer Science Major
Bowie State University
Perry Hall High School -
Perry Hall High School