Shannon Ott
Swansea,IL
Summary
Assistant with over 19 years of comprehensive experience in client engagement and healthcare support, excelling in team collaboration and customer satisfaction. Demonstrates expertise in front desk management, data entry, and appointment scheduling. Utilizes strong communication and computer skills to enhance operational efficiency. Passionate about fostering positive client relationships and continuously improving service delivery innovative solutions.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Massage Therapist
Tribe Salon & Spa
Glen Carbon, Illinois
03.2025 - Current
- Provided personalized massage therapy sessions, enhancing client well-being and promoting relaxation through tailored techniques.
- Developed and maintained extensive knowledge of various modalities, ensuring client satisfaction through effective treatment options.
- Educated clients on post-treatment care and wellness practices, contributing to long-term health improvements and client loyalty.
Residential Sales Associate
CertaPro Painters of Belleville
Belleville, IL
10.2024 - 07.2025
- Consulted with homeowners to assess painting needs and provided customized solutions to enhance property value and curb appeal.
- Developed tailored proposals for clients, resulting in a higher closing sales rate.
- Collaborated with the project management team to ensure timely project completion, enhancing overall customer experience.
- Built strong client relationships, increasing referrals and business growth.
Massage Therapist
Elite Retreat Day Spa & Salon
Swansea, IL
04.2024 - 11.2024
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Provided successful massage therapy sessions weekly, maintaining a high level of client satisfaction and repeat business.
- Administered therapeutic massage treatments to relieve pain, improve circulation, and promote relaxation.
- Developed and maintained positive relationships with clients through professional communication and follow up to increase satisfaction and build rapport.
Chiropractor Assistant
Horizon Government Services
Scott Air Force Base, IL
09.2020 - 04.2024
- Facilitated patient intake and discharge processes, enhancing clinic efficiency and patient satisfaction.
- Managed calendars, recall rosters, record files, and personal affairs of senior medical staff; performed directorate administration duties for military, civilian, and contractor employees.
- Streamlined inventory management, ensuring timely supply orders and optimal stock levels to support clinic operations.
- Collaborated with healthcare professionals to deliver therapeutic interventions, fostering a supportive team environment.
- Engaged with patients during appointment scheduling and accessing vital signs, contributing to build trust and rapport.
- Coordinated onboarding for medical interns by providing the necessary paperwork, obtaining clinical badges, and ensuring access to required systems and tools.
Physical Therapist Assistant - Home Health
Professional Therapy Services
Belleville, IL
03.2016 - 09.2020
- Collaborated with physical therapists to develop comprehensive treatment plans, addressing individual patient needs, and goals.
- Educated patients on proper body mechanics, posture correction, and home exercise routines to prevent future injuries.
- Increased patient compliance with home exercise programs by providing clear instructions, demonstrations, and printed materials for references.
- Utilized gait belts, lifts, or slings to safely move and transfer patients.
Healthcare Assistant
Addus Healthcare
Swansea, IL
09.2006 - 03.2019
- Supported patients in performing daily tasks to improve their independence and self-care abilities.
- Assisted with meal preparation and feeding, ensuring proper nutrition and dietary compliance.
- Provided mobility assistance, including transfers, repositioning, and exercise support to enhance physical function.
- Implemented a clean and safe environment, adhering to hygiene and infection control protocols.
- Maintained accurate patient records and reported concerns to supervisors or medical staff.
Education
Associate of Arts - Massage Therapist
The Body Therapy Center and School of Massage
Associate of Science (A.S.) - Physical Therapist Assistant
Southwestern Illinois College
Skills
- Customer Service
- Schedule Management
- Technical Competence
- Problem Solving
- Critical Thinking Skills
- Contracting Support
- Clinical Language
- Detail-Oriented
- Front Desk Coordinator
- Data Entry
- Organization/Communication
- Patient intake
Certification
Phlebotomist, 07/01/19
Technical Competencies
Microsoft Office Suite 365, Microsoft Windows
Timeline
Massage Therapist
Tribe Salon & Spa
03.2025 - Current
Residential Sales Associate
CertaPro Painters of Belleville
10.2024 - 07.2025
Massage Therapist
Elite Retreat Day Spa & Salon
04.2024 - 11.2024
Chiropractor Assistant
Horizon Government Services
09.2020 - 04.2024
Physical Therapist Assistant - Home Health
Professional Therapy Services
03.2016 - 09.2020
Healthcare Assistant
Addus Healthcare
09.2006 - 03.2019
Associate of Arts - Massage Therapist
The Body Therapy Center and School of Massage
Associate of Science (A.S.) - Physical Therapist Assistant
Southwestern Illinois College