Shannon Palmer
Thornton,CO
Summary
- Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement.
- Highly committed hardworking mentality to maintain quality of services and products.
- Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
26
26
years of professional experience
Work History
Operations Manager
Main Event Entertainment
Thornton, CO
01.2022 - Current
- Streamlined daily operations to enhance efficiency and improve service delivery.
- Supervised team performance, fostering a collaborative work environment for optimal productivity.
- Trained and mentored staff on best practices, enhancing team capabilities and performance.
- Managed inventory to ensure optimal cost of goods by proper ordering procedures
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Operations Manager for NCO team in Murfreesboro TN
- Awarded Leader of the Month 07/2024 and 12/2025
- Achieved a 100% on a Star Report
Server
Lazy Dog Restaurant
Westminster, CO
10.2020 - 01.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted fellow teammates by replenishing food items, paper products and glassware in order to keep well-stocked service area during busy periods.
Server
TGI Fridays
Longmont, CO
10.2015 - 10.2020
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Assisted fellow teammates by replenishing food items, paper products and glassware in order to keep well-stocked service area during busy periods.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
General Manager
Bruegger's Bagels
Schenectady, NY
07.2009 - 09.2015
- Designed modern employee recognition program
- Recruited, trained, developed, and evaluated employees to promote a team atmosphere and with a wow the guest attitude.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Ensured optimal cost of goods.
- Reduced and held consistently low labor costs.
- Exceeded corporate expectations for quality, service and cleanliness. With an A+ health department rating.
- Certified as a training store to train and mentor new managers.
- Increased sales by 23% over previous year(2011)
Manager/Training Coordinator
Apple Bee's
Saratoga Springs, NY
07.2007 - 08.2009
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
- Liaised between trainers and new team members.
- Ensured proper cash handling procedures were followed.
- Followed restaurant standards to ensure guests satisfaction in order to create regulars and increase sales.
Server/Shift Supervisor
Smokey Bones Sports Bar
Colonie, NY
07.2000 - 07.2007
- Organized server floor charts and sidework.
- Conducted pre and post shifts with team members.
- Maintained kitchen prep and par sheets.
- Certified corporate trainer. Traveled out of state to train and develop team members for new restaurant openings.
- Was able to effectively help team members on the line, service floor and service window.
Education
Associate of Science - Science
Front Range Community College
Westminster, CO05-2021
High School Diploma -
Schenectady High School
Schenectady, NY06-1997
Skills
- AHA CPR Certified 2020
- Dining area maintenance
- Food and beverage pairings
- Point of sale operation
- Sales expertise
- Order Delivery Practices
- High-Volume Dining
- Guest Seating Arrangements
- Food preparation and safety
- Cash handling
Timeline
Operations Manager
Main Event Entertainment
01.2022 - Current
Server
Lazy Dog Restaurant
10.2020 - 01.2022
Server
TGI Fridays
10.2015 - 10.2020
General Manager
Bruegger's Bagels
07.2009 - 09.2015
Manager/Training Coordinator
Apple Bee's
07.2007 - 08.2009
Server/Shift Supervisor
Smokey Bones Sports Bar
07.2000 - 07.2007
Associate of Science - Science
Front Range Community College
High School Diploma -
Schenectady High School