Shannon Pflaum
Mount Vernon
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at IHOP. Proven ability to enhance guest satisfaction through effective communication and suggestive selling techniques. Trained new team members while managing high-volume dining environments, ensuring timely service and a welcoming atmosphere. Proficient in cash handling and POS operation.
Overview
2027
2027
years of professional experience
Work History
Server
IHOP
Marysville, WA
02.2024 - 03.2026
- Provided exceptional customer service to enhance dining experience.
- Accurately processed orders and managed transactions efficiently.
- Assisted with menu recommendations to promote daily specials.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining and service areas.
- Trained new team members on service protocols and menu details.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Monitored stock levels and communicated needs to management effectively.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Server
IHOP
Temecula, CA
10.2023 - 01.2024
- Assisted servers in delivering food and beverages efficiently to enhance guest satisfaction.
- Maintained cleanliness and organization of dining area to promote a welcoming environment.
- Supported inventory management by restocking supplies and monitoring stock levels during shifts.
- Collaborated with kitchen staff to ensure timely service and accurate order fulfillment.
- Trained new team members on restaurant procedures and customer service standards.
- Implemented effective communication strategies between front-of-house and back-of-house staff.
- Engaged in suggestive selling and other sales techniques.
- Established rapport with customers by providing friendly and attentive service.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Processed payments for orders and provided customers with change.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Server/ Crew Chief
Ihop
Las Vegas, NV
07.2022 - 12.2022
- Delivered exceptional customer service in fast-paced dining environment.
- Coordinated food and beverage orders efficiently to ensure timely service.
- Trained new staff on menu items, POS system, and customer interaction protocols.
- Collaborated with kitchen staff to streamline order fulfillment process.
Server/Host
Chilis's Bar and Grill
Las Vegas, NV
06.2021 - 06.2022
- Delivered exceptional customer service in high-volume restaurant environment.
- Managed timely food and beverage delivery to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
- Trained new servers on menu knowledge and customer engagement techniques.
Landscaper
Oasis Landscape & Maintenance
Henderson, NV
2015 - 2020
- Operated landscaping equipment to maintain and enhance outdoor spaces.
- Assisted in planting, pruning, and mulching to promote healthy plant growth.
- Collaborated with team members to complete projects efficiently and on schedule.
- Maintained tools and equipment to ensure safety and functionality on job sites.
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
Front Desk Representative
Excalibur Hotel & Casino
Las Vegas, NV
2010 - 2011
- Greeted and assisted guests during check-in and check-out processes.
- Managed reservations using hotel management software to ensure accuracy.
- Provided information about hotel services, amenities, and local attractions.
- Handled guest inquiries and resolved issues promptly to enhance satisfaction.
- Collaborated with housekeeping and maintenance teams to fulfill guest requests.
- Processed payments and managed cash drawer with attention to detail.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
Education
No Degree - Programs
Community College of Sounthern Nevada
Henderson NVSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Safe food handling
- Food running
- Menu memorization
- High volume dining
- Sales expertise
- Sales techniques
- Suggestive selling
- Point of sale operation
- Server training
- Team player
- Warm and friendly
- High energy and stamina
Timeline
Server
IHOP
02.2024 - 03.2026
Server
IHOP
10.2023 - 01.2024
Server/ Crew Chief
Ihop
07.2022 - 12.2022
Server/Host
Chilis's Bar and Grill
06.2021 - 06.2022
Landscaper
Oasis Landscape & Maintenance
2015 - 2020
Front Desk Representative
Excalibur Hotel & Casino
2010 - 2011
No Degree - Programs
Community College of Sounthern Nevada