Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Piacenza

Seattle,WA

Summary

Experienced with branch operations management, ensuring seamless daily functions and customer satisfaction. Utilizes strategic thinking to implement efficient processes and enhance team productivity. Knowledge of leadership and problem-solving contributes to sustained success in dynamic environments.

Overview

12
12
years of professional experience

Work History

Assistant Branch Manager

White Cap Construction Supply Inc.
04.2024 - Current
  • Aided the Branch Manager in all aspects of running the branch, including operations, sales, and warehouse oversight
  • Enforced adherence to policies and procedures in keeping with company standards
  • Researched new ways to cut spending to suppliers resulting in net benefit to the branch P&L

Inside Sales Associate

White Cap Construction Supply Inc.
09.2021 - 04.2024
  • Offered exceptional customer service to both walk-in and telephone clients while oftentimes acting as the entirety of the local branch sales team
  • Assisted the account managers with efficient and accurate research into both prospective sales or possible issues
  • Placed third in the 2023 Q1 Seattle area DeWalt sales promotion

Warehouse Lead

White Cap Construction Supply Inc.
10.2018 - 05.2021
  • Oversaw daily operation of the warehouse, enabling successful intake and delivery of product to customers both external and internal
  • Facilitated accurate inventory through daily cycle counts, reconciling any discrepancies through research
  • Managed the routing of delivery drivers to ensure expeditious delivery and customer satisfaction

Lead Merchandiser

Anheuser-Busch Sales of Washington
04.2013 - 09.2018
  • Led a team of up to 36 employees, tasked with providing merchandising support to business throughout King County
  • Streamlined communication and workload management amongst the merchandisers, increasing productivity by 16%
  • Cultivated a culture of personal responsibility by use of innovative processes and accountability

Education

Bachelor of Arts - Global Studies

University of Washington
Seattle, WA

Skills

  • Operations management
  • Team development
  • Sales
  • Leadership

Timeline

Assistant Branch Manager

White Cap Construction Supply Inc.
04.2024 - Current

Inside Sales Associate

White Cap Construction Supply Inc.
09.2021 - 04.2024

Warehouse Lead

White Cap Construction Supply Inc.
10.2018 - 05.2021

Lead Merchandiser

Anheuser-Busch Sales of Washington
04.2013 - 09.2018

Bachelor of Arts - Global Studies

University of Washington

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Shannon Piacenza