Summary
Overview
Work History
Skills
Timeline
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Shannon Pollice

Bartow,FL

Summary

Dedicated and detail-oriented professional with strong time management and organizational skills, ready to make a positive impact in entry-level positions. Proven ability to adapt quickly in diverse environments while maintaining efficiency. Committed to contributing to company growth through proactive engagement and continuous improvement.

Overview

21
21
years of professional experience

Work History

Substitute Teacher, K-12

Polk County Public Schools
Polk, FL
01.2025 - Current
  • Integrated technology into lessons when appropriate for enhanced learning experiences.
  • Developed creative activities to engage students in learning opportunities.
  • Collaborated with regular teachers to ensure continuity of instruction.
  • Followed established lesson plans to continue learning trajectory.
  • Implemented classroom rules to maintain order and discipline.

Licensed Health Insurance Agent

Health Markets
Lakeland, FL
09.2023 - Current
  • Developed strategic business objectives using customer feedback for process improvement insights.
  • Contacted underwriters and submitted forms to obtain binder coverage.
  • Developed and implemented insurance plans for customers based on their individual needs.
  • Counseled prospects and policyholders on coverage, limits and regulations.
  • Negotiated with insurers to secure the best possible rates for clients.

Certified Ophthalmic Assistant

Advanced Eye Care Associates
Winter Haven, FL
02.2013 - 12.2021
  • Performed administrative duties such as filing charts, scheduling appointments and managing billing information.
  • Obtained and recorded patient medical history and operated ophthalmic equipment.
  • Conducted tonometry or tonography tests to measure intraocular pressure.
  • Assisted with ophthalmic surgical procedures such as cataract extraction and laser eye surgery.
  • Coordinated with external laboratories and vendors for eyewear and contact lens orders.
  • Monitored patient progress during post-operative visits to assess healing process.
  • Conducted visual field tests to detect abnormalities in peripheral vision.
  • Collaborated with healthcare teams to develop personalized care plans for patients.

Senior Leasing Manager

CNC Properties
Lakeland, FL
01.2010 - 01.2013
  • Drafted production sharing agreements with detailed specifications.
  • Advocated for tenant interests during negotiations with landlords.
  • Analyzed agent activities to assess performance and enhance strategies.
  • Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.

Customer Service Representative

GEICO
Lakeland, FL
01.2004 - 02.2010
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Answered customer inquiries via phone, email, and chat.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer complaints promptly and efficiently.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Developed strong customer relationships to encourage repeat business.

Skills

  • Sales strategies
  • Client counseling
  • Policy comparison
  • Inbound call management
  • Follow-up skills
  • HIPAA compliance
  • Verbal and written communication

Timeline

Substitute Teacher, K-12

Polk County Public Schools
01.2025 - Current

Licensed Health Insurance Agent

Health Markets
09.2023 - Current

Certified Ophthalmic Assistant

Advanced Eye Care Associates
02.2013 - 12.2021

Senior Leasing Manager

CNC Properties
01.2010 - 01.2013

Customer Service Representative

GEICO
01.2004 - 02.2010

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Shannon Pollice