Summary
Overview
Work History
Education
Skills
Accomplishments
Digital Skills
Certification
Languages
Timeline
Generic

Suella Wilson

Asheville,NC

Summary

Motivated and detail-oriented Business Administration graduate with a strong foundation in customer relations, team leadership, and operational support. Experienced in fast-paced, service-driven environments, with a proven ability to manage tasks independently, communicate clearly, and adapt quickly. Very proficient in digital tools and committed to delivering high-quality results in any business setting.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Substitute Teacher, K-12

Jackson County Schools
Sylva, NC
01.2025 - Current
  • Demonstrated natural leadership by confidently managing classrooms of all age groups, guiding students through lessons, and maintaining order and engagement.
  • Adapted swiftly to new environments while managing diverse classroom dynamics with composure.
  • Maintained accurate records in adherence to school procedures, reflecting strong responsibility and attention to detail.
  • Leveraged digital tools and platforms to enhance instruction in learning environments.

Server

Fat Buddies BBQ & Ribs
Waynesville, NC
03.2022 - 04.2025
  • Delivered high-quality customer service in a fast-paced, high-volume environment, ensuring guest satisfaction.
  • Resolved customer concerns quickly and professionally.
  • Consistently increased sales through effective upselling techniques by recommending add-ons, specials, and high-margin items based on customer preferences.
  • Collaborated with team members to maintain smooth operations.
  • Recognized by management for providing exceptional customer service.
  • Assisted in training new servers.

Panhellenic Delegate

Alpha Chi Omega
Cullowhee, NC
01.2023 - 01.2024
  • Acted as the official representative for the chapter within the university’s Panhellenic Council.
  • Coordinated chapter participation in campus-wide initiatives, including philanthropic events and recruitment efforts.
  • Built strong interpersonal and cross-organizational communication skills through collaboration with leaders from all campus sororities.

Head Hostess

Willie Brooks BBQ
Maggie Valley, NC
01.2019 - 03.2022
  • Trained new host staff, providing clear instructions and support to maintain consistent service standards.
  • Managed high-volume reservation systems and seating logistics, using time management and strategic thinking to reduce wait times, and maximize table turnover.
  • Maintained accurate records of reservations and wait times.
  • Performed administrative tasks such as taking phone calls, managing emails, and scheduling catering.
  • Recognized as employee of the month (x2)

Education

Bachelor of Science - Business Administration and Marketing

Western Carolina University
Cullowhee, NC
05-2025

Skills

  • Customer service
  • Conflict resolution
  • Digital literacy
  • Data analysis
  • Strong communication
  • Customer relationship management
  • Market research
  • Sales strategies
  • Project management
  • Time management
  • Problem solving
  • Adaptability

Accomplishments

  • Academic Dean's list
  • Goldenleaf, Bronce and Betty, Entegra, Scott and Shirley, Bradshaw Family (academic scholarships).
  • Recognized by management for exceptional customer service at Fat Buddies. Employee of the month (x2) at Willie Brooks.

Digital Skills

  • Microsoft Office (Word, Excel, Powerpoint, Outlook)
  • Google Workspace (Docs, Sheets, Slides, Calendar, Drive)
  • Google Analytics
  • Basic Python
  • Zoom & Google Meet (video conferencing, breakout rooms, screen sharing
  • Canva (basic graphic design & content creation)
  • CRM Platforms (basic familiarity – HubSpot, Salesforce)
  • Social Media Platforms (Instagram, Facebook, LinkedIn, TikTok - business use)

Certification

  • Python
  • Hubspot Academy
  • LinkedIn learning certificate
  • DataCamp Certifications (Generative AI for Business, Hypothesis Testing in Python, Marketing Strategies, Python Fundamentals and more)

Languages

English
Native/ Bilingual
Spanish
Elementary

Timeline

Substitute Teacher, K-12

Jackson County Schools
01.2025 - Current

Panhellenic Delegate

Alpha Chi Omega
01.2023 - 01.2024

Server

Fat Buddies BBQ & Ribs
03.2022 - 04.2025

Head Hostess

Willie Brooks BBQ
01.2019 - 03.2022

Bachelor of Science - Business Administration and Marketing

Western Carolina University

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