Shannon Ramseur
Mount Holly,NC
Summary
Knowledgeable Dispatcher with 6.5 years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Overview
24
24
years of professional experience
Work History
Dispatcher
Federal Express
Fort Mill, SC
09.2018 - Current
- Managed pickup times to optimize route efficiency.
- Directed drivers to optimize routes for efficient pickups and deliveries.
- Monitored routes to ensure balanced workloads and facilitated assistance when necessary.
- Suggested operational changes to management to enhance efficiency.
- Tracked and evaluated route progress to maintain punctuality for the nightly sort.
Courier
Federal Express
Gastonia, NC
04.2004 - 09.2018
- Ensured timely delivery and pickup of packages to maintain timely service.
- Adapted to various schedules as a vacation relief driver, ensuring seamless service continuity.
- Navigated various delivery routes to provide seamless vacation relief coverage.
- Verified international packages for compliance with customs regulations.
- Ensured packages were properly prepared for shipment to prevent damage during transit.
Package Handler
Federal Express
Charlotte, NC
09.2001 - 04.2004
- Ensured timely departures by efficiently offloading containers and trailers.
- Utilized t-stacking method to efficiently load containers, ensuring optimal space utilization and secure transport.
- Coordinated deck operations by inspecting containers for compliance with transportation standards.
Education
High School Diploma -
Lincolnton High School
Lincolnton, NC06-1996
Some College (No Degree) - Engineering
N. C. State
Raleigh, NCSome College (No Degree) - Business Management
UNC Charlotte
Charlotte, NCSkills
- Time management
- Team collaboration
- Attention to detail
- Communication skills
- Customer service
- Package tracking
- Route optimization
- Map reading
- Dispatch coordination
- Dispatching procedures
- Call handling
- Prioritizing calls
- Adjusting routes
- Prioritization
- Problem solving
- Delivery procedures
- Multitasking and organization
- [Software] proficiency
Timeline
Dispatcher
Federal Express
09.2018 - Current
Courier
Federal Express
04.2004 - 09.2018
Package Handler
Federal Express
09.2001 - 04.2004
High School Diploma -
Lincolnton High School
Some College (No Degree) - Engineering
N. C. State
Some College (No Degree) - Business Management
UNC Charlotte
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