Shannon Redgate
Jarrettsville,MD
Summary
Results-driven professional with expertise in staff management, project support, and customer service. Proven ability to streamline operations and enhance team efficiency, delivering high-quality outcomes in logistics and administrative environments. Detail-oriented administrative professional with extensive experience in customer service and logistics. Recognized for implementing process improvements and maintaining effective communication, ensuring timely project completion and enhanced team performance.
Overview
6
6
years of professional experience
Work History
Executive Administrative Assistant
Top This Inc.
Baltimore, MD
08.2024 - 09.2025
- Liaised with clients and vendors to facilitate effective communication.
- Answered incoming telephone calls from internal and external customers promptly and professionally; transferred calls appropriately; responded to inquiries in a timely manner.
- Maintained up-to-date contact lists of vendors and suppliers while coordinating orders as required by executives.
- Managed daily invoices, reports and proposals.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
Senior Team Lead Promoted to Assistant Manager
United Source One - Us1
Belcamp, Maryland
07.2023 - 08.2024
- Led team in daily operations and workflow management.
- Collaborated with management to develop strategies for improving efficiency and productivity of the team.
- Actively sought out ways to improve customer experience through changes in product design or service delivery.
- Evaluated employee performance reviews on an annual basis, determining salary increases based on merit.
- Monitored performance of team members, providing feedback and coaching where necessary.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
DC Specialist, Logistics Coordinator, Receiving
Sephora Distribution Center
Belcamp, Maryland
09.2019 - 07.2023
- Oversaw inventory management to ensure accurate stock levels and efficient replenishment.
- Assisted in managing order fulfillment to meet customer demands effectively.
- Coordinated shipments to ensure timely delivery of products to retail locations.
- Provided technical support for customers in resolving complex issues.
Skills
- Staff Management
- Project Support
- Customer Service
- Microsoft Office
- QuickBooks
- Verbal and Written Communication
- Problem Resolution
- Transportation and Logistics Coordination
Timeline
Executive Administrative Assistant
Top This Inc.
08.2024 - 09.2025
Senior Team Lead Promoted to Assistant Manager
United Source One - Us1
07.2023 - 08.2024
DC Specialist, Logistics Coordinator, Receiving
Sephora Distribution Center
09.2019 - 07.2023