Shannon Reid
Tempe,AZ
Summary
I am charismatic and enjoy people! My background showcases a blend of strong work ethic and guest engagement, driving success in high-volume dining environments.
Overview
6
6
years of professional experience
Work History
Server
St Amad Kitchen And Cocktails
04.2023 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Zipps Bar And Grill
04.2022 - 10.2022
Intake Specialist / Alumni Coordinator
Pinnacle Peak Recovery
11.2019 - 01.2021
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
General Manager
Subway
08.2017 - 10.2019
- Managed a diverse team, fostering a positive work environment and high employee satisfaction.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Cosmetology
Empire Beauty School
Chandler, AZGED -
Rio Salado College
Phoenix, AZGeneral Studies
Scottsdale Community College
Scottsdale, AZSkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Safe Food Handling
- High-volume dining
- Guest Seating
Timeline
Server
St Amad Kitchen And Cocktails
04.2023 - 08.2023
Server
Zipps Bar And Grill
04.2022 - 10.2022
Intake Specialist / Alumni Coordinator
Pinnacle Peak Recovery
11.2019 - 01.2021
General Manager
Subway
08.2017 - 10.2019
Cosmetology
Empire Beauty School
GED -
Rio Salado College
General Studies
Scottsdale Community College