Shannon Reyes
Melissa,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Customer Service Specialist-Sell Agent
Lithia Motors, Inc / Driveway
09.2022 - Current
- Consistently meets monthly quotas
- Sell agent customer experience responsible for customer website support and coordinating customer vehicle purchases.
- Driveway website concierge/brand promise expert. Customer concierge.
- Answer questions and help move digital transaction process forward. Coordinates virtual inspection using inspection app.
- Communicate with customers through chat, phone, and CRM/Email.
- Knowledge of CRM such as VIN solutions, Salesforce, VAuto, Air table, etc.
Executive Assistant to CEO
MVP Consulting Solutions
11.2018 - 09.2022
- Provided administrative assistance, such as writing and editing e-mails, drafting and preparing communications on my employers behalf
- Maintained comprehensive and accurate records
- Performed minor accounting duties
- Organizing meetings, including scheduling, sending reminders, and organizing catering when necessary
- Answering phone calls and takes messages
- Welcoming visitors and identifying their purpose before directing them to appropriate department
- Managing executive's calendar, including making appointments and prioritizing most sensitive matters
Administrative Support Team Supervisor
Macy's
08.2013 - 09.2014
- Responsible for cash count/issue to team member at beginning and end of each shift
- Oversee all team members schedules, approve vacation time and find coverage for call outs.
Office Manager
Validus Consulting Group
06.2009 - 08.2013
- Maintained calendar for daily schedule as well as travel
- Handled all incoming calls remotely.
Front Office Manager
Pinnacle Pain Management
09.2007 - 06.2009
Surgery Coordinator
North Dallas Urology Associates
10.2005 - 09.2007
Office Manager
Merced MRI CT, Ancillary Registrar
11.2002 - 07.2005
ER Registration Clerk
Mercy Medical Center Merced
01.2001 - 11.2002
Health Services Management
US Air Force
01.1997 - 01.2001
Education
Certified Medical Office Manager -
Practice Management Institute
Plano, TX2008
EMT Certification - undefined
Merced College
Merced, CA2001
Certification - Health Services Administration
US Air Force Technical School
Sheppard AFB, TX1997
Diploma - undefined
Atwater High School
Atwater, CA1996
Skills
- Administrative and Office Support
- Microsoft Office
- Schedule Planning
- Travel arrangements
- Financial AP/AR
- Social Media
- Multi-Line Phone System
- Typing (50wpm)
- QuickBooks
- 10-key by touch
- Medical billing
- Time management
- Microsoft Excel
- Leadership
- Practice Management
- Healthcare Management
- Benefits Determination
- EMR Systems
- Insurance Verification
- Customer Relationship Management
- Customer Data Confidentiality
- Inbound Call Management
- CRM Software
- Call Volume and Quality Metrics
- Agent Support
- Online Chat
- Livechat Messaging
Certification
Certified Mentor
Timeline
Customer Service Specialist-Sell Agent
Lithia Motors, Inc / Driveway
09.2022 - Current
Executive Assistant to CEO
MVP Consulting Solutions
11.2018 - 09.2022
Administrative Support Team Supervisor
Macy's
08.2013 - 09.2014
Office Manager
Validus Consulting Group
06.2009 - 08.2013
Front Office Manager
Pinnacle Pain Management
09.2007 - 06.2009
Surgery Coordinator
North Dallas Urology Associates
10.2005 - 09.2007
Office Manager
Merced MRI CT, Ancillary Registrar
11.2002 - 07.2005
ER Registration Clerk
Mercy Medical Center Merced
01.2001 - 11.2002
Health Services Management
US Air Force
01.1997 - 01.2001
Certified Medical Office Manager -
Practice Management Institute
EMT Certification - undefined
Merced College
Certification - Health Services Administration
US Air Force Technical School
Diploma - undefined
Atwater High School
Certified Mentor
Similar Profiles
Lemuel J. AusamaLemuel J. Ausama
Shop Agent at Lithia Motors, Inc (Driveway)Shop Agent at Lithia Motors, Inc (Driveway)
Shamine MorganShamine Morgan
Sales Agent at Driveway Lithia MotorsSales Agent at Driveway Lithia Motors
William CortezWilliam Cortez
Sales Representative at Bell Road Toyota/Lithia DrivewaySales Representative at Bell Road Toyota/Lithia Driveway