Shannon Rizvi
Summary
Courteous and dynamic, adept at managing high-stress situations and multitasking, as demonstrated in the veterinary field. Preeminent in enhancing customer loyalty and satisfaction through empathetic service and efficient problem resolution. Skilled in PC & POS systems and proficient in Microsoft Office, with a strong background in customer relations, ensuring operational excellence.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Hope Advanced Veterinary Center
07.2024 - Current
- Demonstrate excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from patients.
- Maintain accurate records of client interactions, ensuring proper documentation within the company database.
- Develop strong relationships with patients by providing empathetic support and understanding during challenging health situations.
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
General Infomatics
06.2021 - Current
- Manage call volume while maintaining professionalism and accuracy when gathering client information.
- Direct incoming calls to internal personnel and departments, routing to best-qualified department.
- Resolve customer complaints with empathy, resulting in increased loyalty.
- Respond to customer requests for products, services, and company information.
Private Chef
Starlight Events
04.2017 - 09.2019
- Provided exceptional private catering services for special events, creating memorable dining experiences for guests.
- Enhanced client satisfaction by creating customized menus tailored to individual dietary needs and preferences.
- Prepared high-quality meals for clients with diverse palates, emphasizing the use of fresh, local ingredients.
- Maintained a clean and organized kitchen workspace, adhering to strict sanitation guidelines and safety protocols.
Restaurant Hostess & Line Cook
Mikes American Grill
04.2016 - 05.2017
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Home Health Aide
Home Care
11.2015 - 03.2016
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Restaurant Hostess
King Street Blues
01.2011 - 06.2013
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Education
Associates Degree - Culinary Arts
The Art Institute
Arlington, VA05-2017
Skills
- PC & POS systems
- Data entry
- Reception management
- Proficient in all Microsoft office applications
- Food safety and sanitation
Timeline
Customer Service Representative
Hope Advanced Veterinary Center
07.2024 - Current
Customer Service Representative
General Infomatics
06.2021 - Current
Private Chef
Starlight Events
04.2017 - 09.2019
Restaurant Hostess & Line Cook
Mikes American Grill
04.2016 - 05.2017
Home Health Aide
Home Care
11.2015 - 03.2016
Restaurant Hostess
King Street Blues
01.2011 - 06.2013
Associates Degree - Culinary Arts
The Art Institute
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