Hi, I’m
Shannon Ryan
Chicago,IL
Summary
Dependable and enthusiastic Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
7
years of professional experience
2
Certifications
Work History
Timothy O'Tooles Pub622 N Fairbanks Ct, Chicago, IL 60611
Server
09.2022 - 08.2023
Job overview
- High volume Restaurant/Bar.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Goldfish Swim School2008 Dempster St, Evanston, Il 60202
Swim Instructor, Deck Supervisor, Front Desk, Party Coordinator
08.2016 - 09.2022
Job overview
- Taught daily swim instruction to students varying in ages and skill levels.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Took notes strengths and weaknesses of each child in class to track progress.
- Adapted teaching techniques to different learning styles.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Mentored and trained new swim instructors on best practices.
Kofusion30 E Main St, Champaign, Il 61820
Hostess, Server
08.2020 - 04.2022
Job overview
- Fine dining sushi restaurant.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
University of IllinoisUrbana-Champaign, IL
Major Graphic Design
Evanston Township High SchoolEvanston, IL
High School Diploma
06.2019
Skills
- Upselling and Cross-Selling
- Order Taking
- Cleaning and Sanitation
- Food and Beverage Pairings
- Table Bussing
- Drink Preparation
- Quality Control
- Payment Processing
- Rule Enforcement
- Child Supervision
- Creative Thinking
- Relationship Building
Certification
- Basset Alcohol Training
- Illinois Food Handler Training
Hobbies and Interests
- Ceramics
- Cooking
- Golf
Timeline
Server
Timothy O'Tooles Pub
09.2022 - 08.2023
Hostess, Server
Kofusion
08.2020 - 04.2022
Swim Instructor, Deck Supervisor, Front Desk, Party Coordinator
Goldfish Swim School
08.2016 - 09.2022
University of Illinois
Major Graphic Design
Evanston Township High School
High School Diploma