Shannon Seamons
Ogden,UT
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
23
23
years of professional experience
Work History
Server
Virg's Restaurant
Ogden, Utah
06.2016 - Current
- Delivered exceptional customer service in a fast-paced dining environment.
- Managed multiple tables while ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to coordinate orders and special requests.
- Trained new servers on restaurant policies and service techniques.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Handled cash transactions accurately during busy service periods.
- Resolved customer complaints effectively to enhance dining experiences.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Greeted guests and provided menus.
- Prepared checks, itemizing total meal costs and taxes.
Server
Virg's
Tooele, Utah
06.2007 - 06.2012
Owner/Front Office Manager
Tooele Valley Martial Arts
Tooele, UT
05.2003 - 10.2006
- Developed comprehensive training programs for students of all ages and skill levels.
- Managed daily operations, ensuring a safe and welcoming environment for all participants.
- Coordinated events and competitions to enhance community engagement and student participation.
- Implemented marketing strategies to promote classes and increase membership enrollment.
- Established strong relationships with parents to support student progress and retention.
- Maintained equipment and facilities to ensure safety and readiness for classes.
- Maintained relationships with existing clients by providing superior customer service.
- Oversaw budgeting and financial management.
- Created marketing campaigns to attract new customers.
- Hosted special events to boost brand awareness and increase community engagement.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Managed daily operations of the front office for a martial arts school.
- Coordinated class schedules and instructor assignments for efficient workflow.
- Assisted customers with inquiries and enrollment processes at the front desk.
- Oversaw maintenance of office equipment and supplies for smooth operations.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Education
Provo/Tooele Highschool
Tooele, UTSkills
- Customer service
- Food delivery coordination
- POS operation
- Order accuracy
- Cash handling
- Restaurant operations
- Time management
- Menu knowledge
- Effective communication
- Problem solving
- Attention to detail
- Organizational skills
- Food running
- Hostess support
- Menu item recommendation
- Multitasking and organization
- Menu memorization
- Cleanliness standards
- High volume dining
- Point of sale (POS) system operations
- Dining area maintenance
- Point-of-sale system
- Responsible beverage service
- Check payment processing
- Food safety practices
- Table bussing
- Suggestive selling
- Safe food handling
- Exceptional customer service
- Daily specials memorization
- Beverage preparation
- Food and beverage pairings
- Service prioritization
- Memory retention
- Positive guest interactions
Timeline
Server
Virg's Restaurant
06.2016 - Current
Server
Virg's
06.2007 - 06.2012
Owner/Front Office Manager
Tooele Valley Martial Arts
05.2003 - 10.2006
Provo/Tooele Highschool